NADJIB BOUKHELAL
Customer service and Support Technical
E -
-
Batna,Merouana
EXPERIENCE
SUMMARY
Customer service and Support Technical
Demonstrates strong analytical,
communication, and teamwork skills, with
proven ability to quickly adapt to new
environments. Eager to contribute to team
success and further develop professional skills.
Brings positive attitude and commitment to
continuous learning and growth.
Shop Menia
2023 - 2025
• Responded to 20+ daily customer queries via email, chat, and phone
• Upsold Shop Menia services to customers and increasing sales
by20%.
• Developed customer support guides that reduced repeat inquiries
• Maintained a satisfaction rating of over 65% through effective
support.
• Monitored and analyzed customer feedback to identify patterns,
resulting improvement in service processes.
• Resolved software and hardware issues with an average resolution
time .
Industrial Electricity and Speed Variator Specialist
CFBI ORAN
09/2024
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KEY ACHIEVEMENTS
Handled over 20 customer queries daily
via email, chat, and phone.
Training Experience
La société Algérienne Du Gestion du réseaux transport de
l'électricité GRTE
03/2022
EDUCATION
Formation Industrial Electricity and speed variator
Oran
Customer Satisfaction Excellence
Maintained 50%+ CSAT score
consistently over six months.
Master's Degree Holder
Graduated with a master's degree in
electrical networking in 2022.
El Eulma, Algeria
• Visit and understanding of the work environment
• Participate in particular activities
Fast Problem Solving
Achieved software issue resolution
within an average time.
Oran, Algeria
Application and practice in Field
Understand How Power Systems and Electrical Distribution
Gain Expertise in Control and Automation Systems
Operating and maintaining industrial electrical systems
Develop Soft Skills for Industry Success
Customer Query Management
LANGUAGES
Arabic
Native
English
Proficient
09/2024
Oran, Algeria
• Center of Special Training CFBI
French
Advanced
Diploma Master LMD Réseau Electrique
University Batna 2
2022
Algeria
• Faculty of technologies CUB Option : Réseaux Electrique Sector
• Electrotechnique (studied in french)
Diploma of License LMD Electrotechnique
University batna2
2017 - 2020
faculty of Science and technologie (Batna)
• Department: Science and technologie, university batna2
• CUB, Faculty of science and technologie
SKILLS
Problem solving
Leadership
Teamwork and collaboration
Effective Communication
Computer skills
CRM Tools
Translation & Interpretation
www.enhancv.com
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