Bosibori Eyobo

BOSIBORI PONI EYOBO P.O. Box 57019 - 00200, Nairobi. Phone: 0725 - 998 233 or 0735 - 559 153. Email:-or-SKILLS & TRAITS SUMMARY: ● Multi-lingual (English, French Basic, Swahili). ● Customer Service. ● Inventory Management. ● Data Entry. ● Food & Beverage Service and Sales. ● Food Safety, Hygiene & Nutrition. ● Cost control. ● Mail management ● ● ● ● ● ● ● ● ● ● Planning & Organization. Effective communication. Active listening. Detail-oriented. Multi-tasking & task prioritization. Teamwork. Time management. Mutli-cultural awareness. Positive attitude, poise & composure. Dependability & adaptability. EDUCATIONAL QUALIFICATIONS: Jan. 2004 - Aug. 2008 United States International University - Africa (USIU - A), Nairobi. Bachelor of Science Degree in Hotel & Restaurant Management Concentration: Hotel Management. Cumulative G.P.A: 3.431. Feb. 1996 - Nov. 1998 Masai High School, Ngong. Kenya Certificate of Secondary Education (KCSE) Mean Grade: C+ TRAINING AND CERTIFICATION: July 2011 - Jan. 2012 Arknet Computer College, Nairobi. Computerized Graphics Design Grade: B. July 2010 - Oct. 2010 LAICO Regency, Nairobi. Industrial attachment. Departments: Food and Beverage, Kitchen, Housekeeping, Front Office, Laundry, Cost Control and Stores. Sept. 2006 - April 2007 The Safari Park Hotel, Nairobi. Practical training. Departments: Front Office, Housekeeping and Laundry, Food and Beverage Service and Food Production. ACHIEVEMENTS AND AWARDS RECEIVED: ● Employee of the month (September 2018) - Tamarind Tree Hotel. ● Employee of the month (September 2013 & September 2014) - Nairobi Java House. ● Appearance on the Dean’s List (Fall 2004, Summer 2005, Summer 2006, Fall 2006 & Spring 2007) - USIU-A. ● Full academic scholarship sponsored by Norwegian Church Aid (NCA) in partnership with Sudan Relief and Rehabilitation Commission (SRRC) and UNICEF (August 2004 December 2007). ● Designed an Anti-FGM campaign poster for Julikei International Women and Youth Affairs (JIWYA). PROFESSIONAL EXPERIENCE: May 2021 - To date Online Transcription/Review/Proofreading Freelancer ● Actively listening to and converting speech from audio files into readable, flowing text. ● Reviewing and/or proofreading raw, AI-generated transcripts in order to correct all errors and guideline violations as per the clients’ instructions. ● Average typing speed: 43 w.p.m; Accuracy: 100%. June 2018 - April 2020 Tamarind Tree Hotel, Nairobi. Hostess ● Promptly and professionally greeted and welcomed guests to the restaurant while informing them who their assigned waiter/waitress would be. ● Successfully organized seating for both small and large groups as well as guests with special needs. ● Accurately updated the Reservation Diary to reflect all the guests’ details and preferences. ● Adhered to the Daily Checklists and notified management of any discrepancies. ● Kept the Hostess desk tidy and sanitized as per the hotel’s guidelines. ● Confirmed that all the buffet menu items on display had their corresponding tags/labels. Oct. 2015 - May 2018 Subway Kenya Sandwich Artist ● Portrayed a professional appearance and adhered to the grooming standards as outlined in the Subway Operations Manual. ● Demonstrated a complete understanding of menu items, quality standards, food preparation formulas and procedures as outlined in the Subway Operations Manual. ● Exhibited a cheerful and helpful manner while engaging with the guests and neatly preparing their orders according to formula and in a timely manner. ● Cleaned and maintained sanitation of all areas of the restaurant while adhering to the 3-step cleaning method. ● Received deliveries and checked in stock. ● Implemented mise-en-place for sandwich fillings e.g. meats, vegetables and sauces as well as baked the required and/or available bread and cookie varieties. ● Counterchecked products in the sandwich unit for compliance with the Food Safety Standards and Food Code of Practice to ensure a sufficient supply throughout the shift. ● Performed Cash-in procedures to account for all forms of money, bread e.t.c. during the shift. ● Took precautions to secure both cash and stock in order to prevent theft of and/or damage to the stock or store as per outlined company security procedures. ● Performed light paperwork duties as assigned. ● Completed University of Subway online courses and attended periodic training as directed. Sept. 2012 - July 2015 Nairobi Java House, Nairobi. Hostess ● Courteously greeted and escorted guests to their seats, issued them with menus and ensured that they were attended to promptly by the waitstaff. ● Coordinated with the waitstaff about available seating options and average wait times especially during the rush hours. ● Organized and reserved tables for large groups and bookings. ● Efficiently handled guest complaints/compliments and forwarded the same to the Branch Manager and/or Assistant Branch Manager on Duty. ● Supervised trainee hostesses. ● Maintained adequate stock of both adult and kiddy menus and crayons and ensured that they were clean, wrinkle-free and up-to-date. ● Performed other duties as directed by the Branch Manager/Assistant Branch Manager on duty. Dec. 2010 - April 2011 American Friends Service Committee (AFSC), Westlands, Nairobi. Office Assistant - Temporary Position. ● Conducted visitor screening by establishing the nature and purpose of their visit, providing relevant information and/or directing them to the right personnel as necessary. ● Handled telephone calls in the absence of the Administrative Manager. ● Effectively organized and administered workshops/meetings in liaison with the Administrative Manager. ● Successfully submitted and followed-up on visa applications on behalf of staff members as well as visiting workshop/meeting/Dialogue & Exchange (DEP) participants, as required. ● Accurately retrieved, recorded and dispatched all incoming and outgoing mail. ● Accurately recorded and dispatched all outgoing cheques for various payments in the Cheque Dispatch Register. ● Performed photocopying, scanning and printing of documents as required. ● Executed efficient and timely payments to the various Statutory bodies (K.R.A, N.S.S.F and N.H.I.F) as well as other service providers. ● Maintained an organized and efficient filing system as per staff members’ instructions. ● Implemented an accurate and up-to-date inventory of all office supplies. ● Maintained a clean office environment and general care of office equipment and furniture. ● Hygienically prepared and served beverages and snacks to staff and guests as required. July 2009 - Oct. 2009 Beshmon Limited/Salonika Villas, Nairobi. Front Office Attendant ● Delivered quality customer service by handling all general enquiries received via: telephone, email/internet and face-to-face in an efficient and timely manner. ● Processed cash and cheque payments received from gym members as well as tenants. ● Drafted and dispatched official documents such as: letters, memos, minutes and guest registration forms. ● Conducted inventories of the items supplied by the company in all the furnished apartments during guest check-in and check-out. ● Achieved smooth day-to-day operations and overall client/guest satisfaction in liaison with other departments/staff members. ● Recorded all guest/staff complaints, maintenance problems and daily occurrences accurately and reported them to the relevant personnel for immediate action. ● Maintained a clean and presentable Front Desk area as well as an organized filing system. Jan. 1999 - Sept. 2003 Julikei International Women & Youth Affairs (JIWYA), Nairobi. Office Assistant ● Maintained an organized and efficient filing system. ● Ensured daily cleanliness of the office and that all equipment was functioning properly. ● Made newspaper clippings on articles related to the organization’s activities and filed them accordingly. ● Retrieved and dispatched Post Office mail to staff. ● Prepared and served beverages and snacks to staff and visitors. ● Ran errands on behalf of staff members. COMMUNITY SERVICE: May 2007 - July 2007 Nairobi Children’s Remand Home, Lower Kabete, Nairobi. ● Provided educational support to the institution as part of a 5-member group project by purchasing stationery and other essential learning items as stipulated within the project budget. ● Executed timely communication throughout the project implementation period via drafting of the Project Proposal and Program-of-Activities for the Project handover ceremony. INTERESTS: Zumba, Hiking, Fitness-related activities, Reading, Watching documentaries, Cooking, Art and Listening to music. REFERENCES: References are available upon request.