Bosede Olajide Adetolu

Olajide –Adetolu Bosede Customer Support & Admin / Data Entry Specialist Phone: - E mail:-Summary Computer efficient customer support administrative personnel. Skilled at managing diverse needs in challenging fast – paced environments. Experience 2021 Freelance Remote Customer Support Agent Henry Distribution Ltd Responsibilities: • • Acting as liaison for customers and the business. Assist with complaints, errors, orders, cancellations, billing and other queries. Address issues and resolve them in a timely and efficient manner. • 2015 – 2020 Customer Support Agent Dabeno Beads Responsibilities: • • • • • Handles business social media pages, facilitate online customers interactions, chat customers. Update social media business pages by posting new and available products. Provides information on the products / services. Resolves emerging problems in timely manner. Acting as a liaison for customers and the business. • Assists with complaints, errors, orders, cancellations, billing and other queries. Ensure excellent service, standards and maintenance of high customer satisfaction. • 2008 – 2011 Administrative Manager Log Construction Nigeria ltd. Responsibilities: • • • • • In charge of coordinating admin system and general work flows. Developing procedures to make a workplace more efficient. Organizing potential trainings and courses. Manage E-mails, letters and maintain contact lists. Supervising administrative staff and dividing responsibilities to ensure performance. Manage agenda / appointments for the upper management. Facilitating communication. • • 2006 -2007 Executive Assistant & Documents Controls Atlas International Engineering Services Nigeria Ltd Responsibilities: • • • • • • • Assist project personnel in the utilization of document controls process Assist in preparation of proposal to the client. Assist in preparation of weekly and monthly report Ensure that all documentation, drawings and specification are up to date and at the correct revision. Ensure client numbering and revision status is being used on all documentation, drawings and correspondence. Ensure that document control procedure is applied throughout to project execution. Dispatch documents and comments internally and externally as per distribution matrix. Education- Masters in Business Administration University OF Derby. United Kingdom B.sc Accounting Ekiti State University. Nigeria. Certificates 2021 The Fundamentals of Digital Marketing Google Digital Skills for Africa 2021 Content Marketing Foundations LinkedIn Learning. U.S.A 2021 Building Rapport with Customers LinkedIn Learning. U.S.A 2021 Creating Positive Conversations with Challenging Customers LinkedIn Learning. U.S.A 2021 Customer Service: Handling Abusive Customers LinkedIn Learning. U.S.A 2021 Customer Service: Call Control Strategies LinkedIn Learning. U.S.A 2021 Customer Skills for Sales Professionals LinkedIn Learning. U.S.A 2021 Data Entry Academy Accounting Hub. Nigeria. 2021 Customer Service Foundations LinkedIn Learning. U.S.A 2016 Innovations in Operations Management University of Derby. United Kingdom. 2014 Document Controls Foundation in Oil and Gas Robert Gordon University. Aberdeen. Skills • • • • • • • • • • • Organization and planning Data Entry Problem solving Communication Attention to details Customer service Information technology Developing process Time management Interpersonal skills People skills