Boris Zukikj

CURRICULUM VITAE Personal information Name: Boris Zukikj Address: Valkenkamp, 3607 LA Maarssen Mobile: -, - E-mail: - Profile Professional Business Analyst Profile Seasoned Business Analyst with 15+ years of international experience in management consulting, business process analysis, and security problem-solving. Expertise in ERP and cloud-based systems (Banking sector), GAP analysis, and leading cross-functional guilds for bespoke product development—specializing in ERP, CRM, SCM modules, Payments, GL, FA, Corporate Finance, and PLM reporting (design, development, and testing). Core Competencies: - Requirement Management: Skilled in end-to-end requirement gathering, documentation, and prioritization within Agile (Scrum) environments. Facilitate refinement sessions with Product Owners and Scrum teams, ensuring alignment with QA on testability and acceptance criteria. - Banking & Cash Management: In-depth domain knowledge, with a focus on translating business needs into actionable requirements. - Problem-Solving: Proactive ownership of ambiguous requirements, driving clarity and solutions in dynamic settings. - Stakeholder Collaboration: Effective communicator bridging gaps between teams to build consensus. Adept at working in multicultural, international teams. - Leadership & Coaching: Passionate about mentoring individuals and sharing knowledge through on-the-job guidance and formal training initiatives. Working experience Senior Solution Engineer at Europol – Client (B2B - Remote) February 2023 - Present Work closely with stakeholders (Business, Product Owner, Scrum Master, etc.) to elicit, analyze, and refine business requirements Facilitate stakeholder discussions and ensure clear communication regarding product release timelines and requirements Assist in defining test strategies and overseeing UAT to ensure requirements are met before deployment Leverage business requirements expertise to influence strategic decisions and roadmap prioritization Conducting Product Backlog Refinement/Grooming sessions to clarify and update requirements, decomposing tasks, and formulating acceptance criteria Assisting the development team in interpreting and clarifying requirements, decomposing tasks and formulating acceptance criteria Supervise BI report and dashboards development and delivery for internal and external clients Building and maintaining the project documentation Entry/Exit System implementation - Business process optimization. Interacting with different stakeholders and assisting in communication within the business Developing bespoke electronic payments services Visa Information System - Business process optimization. Interacting with different stakeholders and assisting in communication within the business EPRIS ADEP - Business process optimization. Interacting with different stakeholders and assisting in communication within the business ECRIS TCN - Business process optimization. Interacting with different stakeholders and assisting in communication within the business SIS Notification - Business process optimization. Interacting with different stakeholders and assisting in communication within the business Cybersecurity Senior Business Analyst at Capgemini, and ING Bank Netherlands - Client (B2B - Remote) February 2022 - February 2023 Collaborate with key stakeholders to define, document, and validate business requirements, ensuring alignment with project goals Drive alignment on product releases by leading discussions and ensuring all requirements are clearly communicated Contribute to test planning and execution, validating that deliverables align with business requirements Participate in strategic planning, ensuring the product roadmap reflects validated business needs ING - Document existing business processes for ING ING - BIA of a MT to MX transition, focus on the payment’s domain, investigations on payments, and pre-transaction screening Capgemini - SAP integration: Core HR and Employee Central, talent management, workforce analytics and planning (Cloud based SaaS) Capgemini - Power BI HR related data transformation and modeling (ETL, DAX, and SQL). Interactive reporting and interactive dashboard creation. Role level security Collaborate with global cross functional teams across departments to gather requirements and provide analytical support for strategic initiatives Supervise BI report and dashboards development, and delivery for internal and external clients Value generation and protection Creating engaging employee training materials Stakeholder management Senior Business Analyst at King ICT (B2B - Remote) April 2020 – February 2022 Connecting high-level enterprise architecture frameworks such as COBIT with operational execution through BPMN, leveraging ARIS to design, analyze, and optimize end-to-end business processes for seamless alignment and governance Ensuring alignment between strategy, governance, and processes by utilizing ARIS to model and manage enterprise architecture artifacts, complemented by BPMN for detailed process execution and operational clarity Using BPMN in conjunction with ARIS to operationalize processes defined by enterprise architecture frameworks, enabling the translation of strategic objectives into executable workflows while maintaining governance, consistency, and scalability Business process optimization. Interacting with different stakeholders and assisting in communication within the business Developing bespoke e-government electronic payments services Development of bespoke Documentum (OpenText) - document management solutions for a city council Development of bespoke AktivManager - document management solutions for Animal and Plant Health Inspection Service Development of bespoke AktivManager - document management solutions for Animal Health, food safety and phytosanitary legislation and corresponding information systems Development of bespoke AktivManager - document management solutions for Animal Health, food safety and phytosanitary legislation and corresponding Inspection Service Systems Providing data-driven insights for decision making, predictive analytics, and strategic (SAP Cloud / S/4HANA) HR workforce planning Bespoke reporting, dashboard, and security alert solutions in compliance with the law and Company policies Jenkins process automation and security process optimization iRepot – report design, and creation Bespoke notification and security alert solutions using mobile SMS technology Bespoke notification and security alert solutions using GPS technology Bespoke e-payments solutions using mobile technology Document existing business processes Business improvement and management of designing, development, testing and implementation of the business processes Value generation and data protection Creating engaging employee training materials Business process improvement in accordance with the law and Company policies, and management of design, documentation and maintenance of bespoke Documentum accounting and business related software solutions based on web and cloud-based technology Business Analyst at Societe Generale Bank Benelux March 2017 – April 2020 Partner with cross-functional teams to gather, prioritize, and refine business requirements, driving clarity and feasibility Act as the central point for coordinating release-related discussions, ensuring requirements and expectations are well-understood Work closely with QA teams to ensure testing (including UAT) reflects defined business requirements Shape the product roadmap by aligning high-level business requirements with long-term objectives Salesforce and Cassiopae Process owner Provide thought leadership to analysts, ensuring high-quality requirement elicitation and documentation Business improvement and management of designing, development, testing and implementation of the business processes within the company internet and intranet portals at home and abroad in the field of Salesforce, Cassiopae, SAP SD / RE-FX and Exact for CRM, leasing, SAP BO and security in finance & accounting processes Business security improvement and management of design, documentation and maintenance of bespoke Salesforce, Cassiopae, Exact accounting and business related software solutions based on web and cloud-based technology Improving performance by way of Business process automation Documentation of the Business Analysis and change requests for Cassiopae, Salesforce and SAP SD / FI Handling of incidents, problems, change requests for Cassiopae, Salesforce and SAP SD / FI SAP BO and Salesforce reporting Continuously improving the company’s Security posture by driving changes in Company technology Finance Solution Engineer at Imperial Tobacco Netherland 2015 - March 2017 Responsible for financial advice and business process optimization Responsible for designing, development, testing and implementation of the business processes within the production sites at home and abroad in the field of ERP for finance and control ERP implementation, data migration and security enhancement, Salesforce SO to SAP SD \ MM \ FI \ CO/MM to QAD SAP SD \ MM \ FI \ CO/MM \ PP/MM and QAD bespoke process automation modules ERP Warehouse coding and tracking SAP FI-CA, emailing, invoice scanning + PDF - OCR WEB banks payments and Banks related periodical financial reports automated import to QAD and SAP (EBS – MT940 / XLS) Design of bespoke risk management ERP solutions Support the daily activities for 3rd line application support for QAD / SAP, financial advice to the business as financial controller; solving issues in periodic closing, GL, FA, TAX, reporting, budgeting and control cycle Process automation (module development) of the payment process in SAP for NACHA and SEPA area QAD / SAP - Technical design solutions reviews QAD / SAP - Bespoke software standardization QAD - Management of the Archiving process ERP Database optimization and performance enhancement, matrix design and import data standardization ERP - QAD .Net • Browse • Reporting framework QAD / SAP - ERP Design and document solution - Blueprint, Technical Specifications, Test cases Mentor team members on business analysis techniques, helping them translate needs into clear requirements Project Manager at Full Service Platform Netherland 2013 – 2015 In charge of Project Management for ERP integration Sugar-CRM and Salesforce Quote to ERP (Open and NAV) ERP Quote, SO, PO, Warehouse, shipment bespoke process automation ERP Warehouse coding and tracking ERP PO & SO invoicing, emailing, invoice scanning + OCR Automatization - Electronic payments and ERP reconciliation Security enhancement for WEB banks payments and Banks related periodical financial reports Bridging enterprise architecture frameworks like ITIL with operational workflows using BPMN, supported by tools such as MS. Visio for process design, analysis, and optimization Focusing on IT service management ensuring that operational processes are aligned with business objectives, enabling efficient service delivery and continuous improvement Aligning strategic goals, governance frameworks, and business processes for cohesive execution by utilizing MS. Visio to model and manage ITIL-based service management processes, complemented by BPMN for detailed process implementation managing structured approach to incident, problem, and change management and ensuring operational resilience and alignment with business needs Leveraging BPMN in conjunction with MS. Visio to translate ITIL's service management processes into actionable, optimized workflows, ensuring seamless integration of IT services with business operations Driving operational excellence through process standardization and best practices, ensuring scalability and compliance across business operations Control of implemented International Financial Reporting Standards Performing Business Process Auditing Performing Compliance and Credit Risk Audits Financial control - GL, VAT, intercompany, reporting Power BI data ETL transformation and modeling. Interactive reporting and interactive dashboard creation Guide junior analysts in refining requirements and best practices, serving as a trusted advisor Assistant Accountant at Full Service Platform Netherland 2012 – 2013 Control of the Financial Entries Responsible for Managerial Reports Preparing Financial Statements Electronic payments - supervision Analyzing Costs of Operations Completing Income Tax Returns Assistant to E-Commerce Department manager at KT FILM & MEDIA 2010 - 2012 Assisting in start-up and development of a new E-commercial Department Responsible for Budgeting, Analysis (using data analytics) and Reporting Responsible for electronic payments implementation Analysis of Business Ventures (using structured planning methods) Assisting in Enterprise Risk Management Assisting in Operational Risk Management Education and qualifications Date Institution Degree 2017 European University (Macedonia) Master's degree - Information Technology - Electronic Crime 2014 University of Applied Sciences, Hogeschool Utrecht (Netherland) Bachelor's degree – International Finance and Control Minor – International Business Skills 2010 Hogeschool Utrecht, University of Applied Sciences (Netherland) Propedeutical Phase Certificate – International Finance and Control Professional trainings, courses and experiences Six SIGMA Green Belt Six SIGMA Yellow Belt Engaging Agile Stakeholders and Leading Agile Teams TestPrep PRINCE2: Practitioner Final Exam: Certified Business Analysis Professional (CBAP) - BABOK V2 SCRUM Business Analysis, Requirements Life Cycle Management, Strategy, Planning, Monitoring and RADD SAP Project Planning and Implementation SAP Business Objects SAP NetWeaver Platform SAP Enterprise Resource Planning (ERP) SAP Supplier Relationship Management Financial Accounting with SAP Microsoft Dynamics CRM iReport Power BI Tableau Documentum - OpenText - Document management system CISSP IDEA (Data Analysis Software) Digital Coding & Tracking ERP systems: QAD, SAP, and Odoo (Open-ERP for Customer Relationship Management, Accounting and Content Management System) Salesforce: (Customer Relationship Management system): From Sandbox To Production, Advantages and Disadvantages of change sets Salesforce: VisualForce SugarCRM: (Customer Relationship Management system) Invoice Matching Application E-commerce Solutions for online store: Webshaper and OpenCart E-boekhouden (online-cloud based bookkeeping system) Databases: SQL, Progress, Backbase and MS Access Filemaker pro, Filemaker server Cassiopae Exact Confluence Jira Jenkins HTML, Java, PHP SQL EDI PSD2 COBIT BPMN ARIS Signavio: Business process modeling tool eu-LISA_Certificate - ETIAS eu-LISA_Certificate - Interoperability TS eu-LISA_Certificate - Interoperability eu-LISA_Certificate - sBMS Biometrics Aanvraag Verklaring Omtrent het Gedrag - Screeningsprofiel: 95 Financiële dienstverlening / Financial services Scientific work “Security of ERP systems”, Electronic crime investigation methodology “Electronic crime and jurisdiction”, Criminalistics “Recovery of erased, damaged, or corrected data from the ERP database”, Digital forensics “CIRT, advanced solutions for escalating computer crime”, Cyber crime “ERP, practical application of OCR and digital signature”, Methods of forensic identification through pattern recognition “Inter-laboratory comparison of digital forensic process for acquisition of digital evidence from operative (RAM) memory”, Association for Corporate Security - Skopje and Agency for Private Security NIKOB “CIRT”, Association for Corporate Security - Skopje and Agency for Private Security NIKOB Knowledge of foreign languages Western European languages: English - Fluent oral and written Dutch – Beginners oral and written French - Beginners oral and written German – Beginners oral and written Eastern European languages: Macedonian - Fluent oral and written Serbian - Fluent oral and written Croatian - Fluent oral and written Bulgarian – Reasonable oral and written Interests and additional information My hobbies are: golf and electronics Recommendations are available upon request