Boris Milanovic

Boris Milanovic date of birth: - phone - address: Svetozara Miletica 82, Bečej e-mail: - info: Boris Milanovic Certified System Network Administrator ( 9 yrs of experienece) Certiied Remote Help Desk Specialist Level 2 ( 5 + years of experience) Work experience SaaS Production Support Administrator Jaggaer May 2022 - August 2022 IT & computers Information technology Full time As SaaS Production Support Administrator, I was working on tasks like setting up instances for clients, providing access to the existing ones, setting up user access to the Jaggaer clients, writing documentation about procedures and how-to's. I was working in JIRA and Confluence, but a lot in their own systems such as Pre(production) and Post(production) environment, the consoles, and containers, of theirs. Provisioning and deprovisioning would be also something that I was covering. So technical side, the webbased apps / cloud is something that I already came with was in use, understadning of JS, XML, JSON, etc. also come in use, but I wasn't in the team that was in charge of that. I came in Jaggaer to settle down, for years and years to come, but - on time - I reacted. Now, I am moving forward, and looking for a company where I will definately settle, and just enjoy what I do, grow and prosper with the company that I will be in, along with the team. Some of the products were: Jaggaer Direct Jaggaer Indirect Jaggaer Sourcing+ J1P (Jaggaer One Platform) ...many other ...their SaaS products were things like eProcurment, automated invoicing, supply chain logistc - sotware that automates all that, and lot more. IT Operations Engineer Realware, LLC December 2020 - March 2022 IT & computers Information technology Full time Essentially, IT Security operations Engineers oversee the design and development of an organization's IT infrastructure and its security standards . Engineers further help design, build and support an organization's core security infrastructure and information security processes. JOB FINISHED DUE TO B2B/ INDEPENDENT CONTRACT(OR) JOB - NO NEED FOR FURTHER SERVICES Jr. Technical Support Engineer NXLog LTD December 2018 - December 2020 IT & computers Information technology Temporary / freelance In the NXLog( www.nxlog.org) I felt the spirit where everyone can perform how they want; in the manners they want. The very best thing I've learned at the NXLog, a pretty huge company, is the Business Etiquette, Netiquette, which started to be almost forgotten. - I've worked in the position of Jr. Technical Support Engineer working on tasks like: QA of product, testing the product, reproducing the issue on the virtualized machine, with the same exact script that our clients used to use. Tight and close work with DevOps, Getting up the NXLog Manager 5 on a VM whereby one host OS(MS Windows) and VM(Linux Server version- Ubuntu) need to communicate with each-other, and then with the Manager and provide the most accurate data. I would like to express my personal thanks to the team, but, we were clearly not fit- as NXLog was actually looking for something other than someone who will learn, practice and then implement the knowledge; as I didn't get any training nor similar. Either way, great experience, much learned, a lot coded in different languages, and definitely looking to settle down with one company and be there permanently: on the position of the technical support guy, or technical support expert/ engineer (level 2 and 3).JOB FINISHED DUE TO B2B/ INDEPENDENT CONTRACT(OR) JOB - NO NEED FOR FURTHER SERVICES Technical Support Engineer/System Administrator IDERA INC. June 2016 - December 2018 IT & computers Information technology Temporary / freelance Started from a position of Technical Support Network Engineer Tier 2 I have past experience and skill tests while working on advanced CRM systems and CS portals Used and worked on incoming and outgoing calls Worked and done technical support for their SaaS product "RevealCload" Customer Support for same SaaS product Based in USA, TX, Austin with co-founder Scott Johnson, "CopperEgg" Corporation, gave me a position very close to Mr. Johnson being his right hand. Now CopperEgg Corp. is IDERA INC. JOB FINISHED DUE TO B2B/ INDEPENDENT CONTRACT(OR) JOB - NO NEED FOR FURTHER SERVICES Help Desk Specialist ( Level 2 ) TIZMA D.O.O (NCR Serbia) NCR Corporation December 2011 - May 2015 IT & computers Information technology Full time I have started as one of the youngest tested and certified experts as I started working with 21 NCR Corporation in Serbia gave me a huge take away as I got realized my communication skills, technical skills, as well as knowledge. Sharing and implementing my advanced IT skills Also whats good my ability to picture to customers issue on the NCR PoS and selfserve machines at TESCO, UK. Education Comprehensive School in Becej Graduate of Comprehensive School to 2009. IT Deptartment Degree rated with 4,33/5,00 . ITAcademy Certified System Administrator Network Administrator Also, I passed testings for English: Upper Intermediate certification. Computer skills and technologies System Administration for IT Network Infrastructure - Advanced Technical Support Level 2 - Advanced Help Desk Specialist Level 2 - Intermediate tcp/ip - Advanced Linux - Intermediate MySQL - Advanced phpMyAdmin - Advanced Virtualization - Advanced LAMP - Advanced UDP - Advanced VoIP - Advanced SIP Server Administration - Advanced MailChimp - Intermediate Microsoft Office products - Advanced Virtualization - Advanced NXLog and NXLog Manager 4 and 5 - Advanced Office 360 - Advanced Languages Serbian - Native English - Advanced Hungarian - Beginner Courses English: Upper Intermediate Skills for self-planning and delegation of work Good presentation skills to 2012. Skills System Administration Microsoft Operating Systems Network Administration Microsoft Office Windows Server Help Desk Support Network Security Wireless Networking BMC Remedy English Customer Support Technical Support Translation MySQL Microsoft SQL Server Google Analytics Web Analytics Blogging Writing Programming Adobe Photoshop Remote Infrastructure Management Cisco Technologies Network Architecture Network Load Balancing Hyper-V Internet Intranet Switches Internet Communications Photoshop Localization Interpreting Legal Translation Intercultural Communication Medical Translation Multilingual Proofreading Computer Hardware Trados Website Localization Terminology Subtitling Transcription Technical Translation Language Services Foreign Languages SDL Trados Machine Translation Linguistics TCP LINUX Linux System Administration Hyper-V/ Virtualization Negitioations/ Business Etiquette Netiquette Leading Teams Multitasking Negotiations Netiquette Etiquette Quality Assurance Organizational Skills Hobbies and interests writting a book jogging proactive IT work and research IT research and looking for a life-challenge where all my skills experience and knowledge can come out in a normal manner of a time. Personal characteristics Hardworking personnality with achivements and goal-driven mentality Good individual as well as a team-player Hard-working and detail oriented attitude Loyal and professional Charismatic and communicative Additional remarks Very ambitious and I can do multitasking. Experienced in System Administration, and experienced in Technical Support as well as in Customer Support and as a Help Desk Specialist. Powered by TCPDF (www.tcpdf.org)