Boovaneswary Tanggia

BOOVANESWARY TANGGIA Klang, Selangor, Malaysia |-| - WILLING TO RELOCATE | IMMEDIATE AVAILABILITY PROFESSIONAL SUMMARY Highly driven and adaptable administrative professional with over 5 years of experience in business development, education, and content moderation. Proven success in supporting operations, managing communications, coordinating projects, and delivering excellent customer service in dynamic and multicultural environments. Skilled in Microsoft Office, Outlook, Canva, and digital tools to streamline administrative tasks. Recognized for exceptional time management, multitasking ability, and a compassionate approach to team and community engagement. Seeking to contribute administrative expertise and cultural adaptability with long-term relocation potential. WORK EXPERIENCE Quality Analyst Cognizant Malaysia, Kuala Lumpur | Sep 2022 – Aug 2024 Reviewed and moderated online content to ensure compliance with global standards and client policies. Identified and flagged inappropriate content swiftly to maintain platform integrity. Maintained high confidentiality and achieved 98% accuracy in review metrics. Successfully met daily KPIs in a fast-paced, deadline-driven work environment. Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes when required Creates error trend analysis, scorecards and proposes immediate action plans to operate and conduct training refresher Communicate regularly and professionally with operational counterparts/other support teams (e.g., Team leaders, Training, etc.) to drive CSE efficiency and effectiveness towards common goals. Business Development Executive INTI International College Subang | Aug 2021 – Feb 2022 Managed new business leads and outbound sales campaigns across ASEAN countries. Delivered virtual presentations and training sessions to business partners and clients. Created country and regional profiles to support the sales team in planning. Supported event logistics, CRM data entry, and business communications. Attended networking events and contributed to a 15% increase in partner engagement. Business Development Intern INTI International College | May 2021 – Aug 2021 Assisted senior executives in recruitment campaigns and event preparation. Handled administrative tasks and improved internal communication flow by 20%. WORK EXPERIENCE Private Mathematics & Science Tutor Pusat Tuisyen Ilham Intelek, Klang | Jan 2016 – Jan 2020 Tutored students aged 7–15 in Mathematics and Science with customized lesson plans. Managed and facilitated holiday camps and student trips (Zoo Negara, Aquaria, etc.). Conducted parent-teacher meetings and handled exam paper creation and assessments. PROJECT EXPERIENCE (EMPLOYER-BASED – VOLUNTARY/ACADEMIC) Westports Malaysia Sdn Bhd | Apr 2020 Collected and analyzed payment data to propose faster digital alternatives to cheque/cash payments. Recommended automation improvements during process mapping activity. Holiday Inn Express KL City Centre | Mar 2020 Conducted research on employee retention strategies and presented solutions to enhance workplace flexibility. Created presentation decks showcasing benchmarking across hotel industry practices. VOLUNTEER EXPERIENCE Malaysia Independent Animal Rescue (MIAR) Provided hands-on support in feeding, cleaning, and caring for rescued animals. PERTIWI Soup Kitchen Helped distribute meals and hygiene kits to underprivileged communities in Kuala Lumpur. Praise Emmanuel Children’s Home Organized games, tutoring sessions, and community engagement activities with underprivileged children. TECHNICAL & SOFTWARE SKILLS Office & Productivity: Microsoft Word, Excel, PowerPoint, Outlook Google Docs, Sheets, Drive Project & Admin Tools: Trello, Asana, Slack Zoom, Teams Adobe Acrobat (PDF Tools) Design & Presentation: Canva (presentations, posters, digital flyers) Basic knowledge of Adobe Spark Social Media & Digital Comms: Instagram, Facebook, LinkedIn (content handling, announcements) EDUCATION Bachelor of Science in International Business Management INTI International College Subang (Collaboration with Southern New Hampshire University, USA) Graduated: May 2021 Relevant Coursework: International HR, Global Marketing, Strategic Management Academic Employer Projects: Westports Malaysia, Holiday Inn Express Malaysian Higher School Certificate (STPM) SMK Shahbandaraya | CGPA: 2.50 | 2014 – 2015 LANGUAGES English – Fluent Tamil – Native / Expert Bahasa Malaysia – Fluent REFERENCE Team Manager , Cognizant Malaysia Mr.Murugan : -