Bonnibelle Alcala

Bonnibelle Alcala About Me I am a motivated individual that always think of my work as my bread and butter. I am confident that my skills and abilities helps me to succeed in every task that I am assigned to. Time is very important to me, so I make sure that every second counts. I love to explore and try new things and I quickly learn since I love what I am doing. Skills       Expert in customer service Excellent in communication and analytical skills Able to work independently and ability to work on deadlines Experienced in working with US, Canada, UK and Ireland based clients according to their work hours Well versed with MS Office and Google Apps Responding to calls, emails and chat with the given information concerning company services and products in accordance with established procedures 1139 Interior 44 R. Vargas St. Tondo, Manila 1013 Experience - December 2021 - Present Customer Service Associate • Accenture -    https://www.facebook.co m/benggaym  Process filing for life insurance clients Verify details provided and carefully notate every information Provide assistance with client's inquiries about claim status, payments, ICD code and other health related concerns Communicate and reach out to parties involved in the claims e.g. APO February 2021 - January 2022 bonnibelle_4 Part time Virtual Assistant        Data Searching - Google sheets, Excel, Snov.io, Hunter.io, Rocketreach Lead Generation - Bitrix24 Product Research - Amazon, Alibaba, eBay, Shopify Product Lister - Amazon, Alibaba, eBay, Shopify Social Media Marketer - Facebook, LinkedIn Chat and email support Transcriber August 2018 – December 2021 Customer Associate • Concentrix Philippines         Responsible in assisting PayPal customers that has Disputes, Claims and Limitations on their accounts Responding to chats, emails and answering phone calls of customers that has inquiries on their account Validating documents being sent by the customers Providing credits and decision maker to accounts that has disputes and claims Reading transaction history, filing disputes, refund and reset password Searching transactions happened in the account (credit card transactions) Handling most eBay, Shopify and other eCommerce transactions that are being processed by PayPal Cater service to North America, Canada, United Kingdom and Ireland November 2014 – July 2018 Technical Support • Convergys / Concentrix Philippines      Responsible on troubleshooting cable box, modem and phone of Comcast customers Answering general and billing inquiries Promoting new service to non-Comcast customers Adding new service to current customers Processing orders for channel request and upgrades for their service January 2016 – January 2019 English Second Language Teacher • 51 Talk      Teaching Chinese learners, via video call, English courses that are assigned to them Evaluating the learners’ performance on every lesson that was completed Guiding the students in developing their reading and speaking skills Enhancing their comprehension and encourage them to be confident Encourage learners to read and speak English frequently not only during class hours February 2014 – October 2014 Assistant Supervisor • Puregold Price Club Inc.         Responsible with the sales of the department Handling merchandizers and sales assistant’s productivity Ensuring the quality of the items/products being sold Assisting customers and providing new promotions to customers Processing orders and communicating with purchase officer, coordinators and managers of each company under my department Reviewing inventories being submitted and encode on the store’s system Collating new ideas to improve sales of the store Encouraging my subordinates to be motivated every day January 2010 – January 2014 Team Leader / Sales Assistant • Puregold Price Club Inc.    Checking expiration date of the products being sold Receiving orders and organizing the stocks Ensuring the quality of the items/products being sold Trainings and Certificates eCommerce Virtual Assistant  20four7 VA  May 2019 Amazon Seller Central / Shopify  20four7 VA  May 2019 Certificate in TEFL  Intesol Worldwide  July 2017 Introduction to Web Development  Coursera  November 2020 Education Penn Foster College Certificate in Business Management January 2014 – February 2015 STI College Bachelor of Science in Information Technology June 2005 – Undergraduate Reference Kampel Reyes Thumbtack Philippines- Eliza Mae Macavinta J.P. Morgan Chase-