Bonn Villamor

BONN VILLAMOR PROFILE CO CN O TNATC ATC TI N F O - --- Main Street, City Bacolod Philippines 6100 YourCity, portfolio (if applicable) S KEIDL U L SC A T I O N- Project & Operations Management VA UNIVERSITY FinTech, FinServ & Compliance Strategic Planning Bachelor of Science in virtual Detail-Oriented assistant & Data Driven Process Automation & Development SKILLS Tech Savvy Customer Write Experience your top skills then add Leadership and Team Management all relevant skills after Training & Quality Project management Client Relations Onboarding Specialist TOOLS/SOFTWARE Zendesk Workday Pipedrive Salesforce TOOLS/SOFTWARE MS Office 365 WriteWorkspace only tools/softwares Google that you are familiar with Monday.com Notion ClickUp Asana Apollo Pipedrive ChatGPT Navigator Cases 2.0 Smartsheet Slack A seasoned Operations and Project Manager with 6-8 years of experience specializing in driving operational growth and success. I partner with business owners to enhance internal processes by implementing automation, streamlining workflows and fostering a positive customer experience. My expertise spans in managing urgent client needs, overseeing projects, developing scalable processes, ensuring compliance, facilitating onboarding, leading weekly/monthly business review and optimizing overall operations for line of business maximum growth. WORK EXPERIENCE SafeBeat Rx (California USA) Executive Assistant/Project Manager JANUARY 2023 - JUNE 2024 Assisted the Founders in streamlining operation processes, enhancing user and customer experiences, supporting operations and regulatory compliance Handled clerical processes for entity registration in any state or territory for business expansion, as well as conducted research and prepared grant applications Managed the Founders' inboxes & calendars, travel arrangements, website maintenance, lead medical doctors/interns applying for research grants. Ubiquity Global Services FEBRUARY 2022 - JANUARY 2023 Fintech & Customer Solutions Project Manager Planned and executed the implementation and onboarding transition of various FinTech, FinServ, Cyber Security, and Blockchain clients, including Bank Novo, Kroll Cyber Security, Wisdom Tree, Tern Tech Payments, and Credit Ninja. Effectively communicated obstacles to both internal and external stakeholders, fostering strong partnerships with clients and collaborating teams. Led discovery sessions and finalized process and procedure documentation acquired from legal and sales teams, while collaborating with senior leaders to identify transition risks and promptly address or mitigate implementation concerns. Google Sykes Philippines Technical Manager/Trainer JANUARY 2016 - DECEMBER 2021 Spearheaded 8-12 team leads, overseeing operations, performance, collaborate with training and quality. Implemented process improvements, mentored leads, and collaborated across teams to address challenges, driving efficiency and LOB success. Scaled and optimized customer service resolutions for Google and Nest WiFi, Google Home Displays & Speakers, and Google Chromecast. Diagnosed root causes, escalated issues to Engineering, improved customer experience, built brand confidence, and enhanced team efficiency by identifying ETAs. Conducted Training Needs Analysis (TNA) to identify performance issues and developed training modules and knowledge bases (KB) to improve employee performance. Ensured training compliance and collaborated with the Global Training Manager at Google CA headquarters. EDUCATION University of ST. LASALLE BACOLOD Bachelor of Science in Computer Engineering