Bongeka Mdingi

I am a dedicated and detail-oriented Virtual Assistant with a passion for supporting entrepreneurs and freeing up their valuable time. Certified by ALX in Virtual Assistance, I bring a professional skillset in administrative support, data management, and customer communication.

I started my journey handling complex customer inquiries and managing sensitive data for a major DHL campaign, where I mastered CRM platforms like Salesforce and Twilio. This experience taught me how to resolve issues efficiently and provide service that builds trust and satisfaction.

I am highly proficient in the tools needed to keep a business organized, including Google Workspace, Microsoft Office, Asana, and Trello. I understand that accuracy and clear communication are the backbone of any successful operation, and I am committed to delivering work that is both precise and reliable.

I am your person if you need quality support—someone to handle the data entry, manage your inbox, coordinate your schedule, and take care of the mundane tasks with care, so you can concentrate on growing your business.

Skills:

· Virtual Assistance

· Data Entry

· Email Handling

· Customer Service

· Phone Support

· Email Support

· Administrative Assistance

· Calendar Management

· Time Management

· Transcription

· Google Workspace

· Microsoft Office

· Salesforce

· Twilio

· CRM Software

· Communication Skills

· Problem Solving

· Research

· Project Coordination

Experience: