Bongani Mkwananzi

Bongani Mazwi Mkwananzi Johannesburg, Gauteng, South Africa linkedin.com/in/bongani-mazwimkwananzi-8b704457- Summary A self-motivated, reliable, trustworthy, hardworking and organized IT Network and Cyber Security Engineer with a diverse set of skills and a special emphasis on customer care. I have a clear, logical mind with a practical approach to problem solving. Key proficiencies include: • Network cabling, troubleshooting and faulty cabling repairs. • Citrix Xenserver and Hyper-V virtualization • Configuring Cisco and Mikrotik devices • Installing, Configuring and managing of the Untangle Firewall proxy server. • VSAT Troubleshooting and support (KU Band) • Wireless network troubleshooting and support • Configuring Intrusion prevention systems and Firewalls • Systems monitoring using OpsView • Bicom VoIP PBX management • Attix5 (Redstor) Disk-To-Disk Backup configuration, Monitoring and Reporting • Designing “How-To” Document Guides • Customer liaison and support • Cyber and Network Security. • Certificates and courses include, DNS Advanced Course, Cyber Security Certificate (University of Johannesburg) , Cisco Certified Network Associate R&S (CCNA - Done through University of Pretoria Network Academy), CCNA Security, CCNA Cyber Ops, FortiGate Network Security Professional (NSE4), MikroTik Certified Network Associate (MTCNA), MikroTik Certified Traffic Control Engineer (MTCTCE),Programme in Customer Service (UNISA NQF6). Attended CCISO Course as first African group with Torque IT. IITPSA (Institute of Information Technology Professionals South Africa) associate member accredited as holder of critical skills as per South African Government 37716 (Notice 459 of the Home Affairs) of June 2014. CSA as CISCO ENGINEER, Network Analyst, Network Specialist (Security) and/or IT Security Specialist. Experience Network Operations Center Manager HAUWIE CONNECT Jun 2019 - Present (1 year 1 month +) Responsible for coordinating the network operations center team. Duties include providing guidance to technical teams, updating network soware, handling escalations, reporting operations state to directors, solving networking problems, and training junior employees. Cyber Security Consultant Sekurisol (PTY) Ltd May 2019 - Present (1 year 2 months +) Owner of Sekurisol. We're ICT customer service specialists with a special emphasis on Cyber Security. Visit www.sekurisol.com for more... Customer Service Technical Support MetroFibre Networx Bongani Mazwi Mkwananzi - page 1 Dec 2018 - May 2019 (6 months) Advanced technical support, service recovery and customer relationship management specialist. Support Engineer May 2015 - Dec 2018 (3 years 8 months) Support Engineer responsible for Customer Support and Escalations. Responsible for: • 1st and 2nd level support for third party links. Hosted VoIP - Bicom Platform, Porta1 platform Network security • Handle second level escalations for WDSL and Metronet links and manage customer expectations in event of unsatisfactory resolution from the WBS NOC. This role involves inter-departmental co-ordination and ownership of issue for remedial action and customer satisfaction. • VSAT Network troubleshooting, configuration of remote sites and support • Customer liaison and support. Key Achievements: Designed and detailed the AAA system. Proposed and detailed the company security policy – this is continuous work in progress… Have a reputation of successfully resolving customer escalations without need for further escalation. Part-Time Chaueffer GoodFellas Dec 2008 - Oct 2018 (9 years 11 months) Professional driving and taking responsibility for the safe and pleasant transit of drunk drivers to their homes or other chosen drop-offs. Skills used include customer care and safe handling of numerous types of Executive \luxury vehicles. • handling different clients per their level of intoxication and characters without relying on supervision. Goodfellas has recognized my loyalty and dedication for transferring more than 1500 clients with a certificate of excellence and gi cards Responsibilities Include Locate intoxicated Clients around the Johannesburg area Drive client luxury Vehicles to their booked destinations Manage different clients as per their level of intoxication,ensuring their safety IT Technician Chronologic Solutions Oct 2013 - Jan 2015 (1 year 4 months) Day-to-day OpsView monitoring, configuring and management. Tasks included configuring Host service checks, Host templates and attending to clients subscribing to the monitoring platform. Daily tasks included analysis and reporting of monitored systems’ trends and events • Attix5 Disk-To-Disk Backup Monitoring and Reporting for multiple clients • Run Hyper-V and XenServer virtual labs to recreate, debug, pre-test and research solutions for client solutions before deployment • Compile how-to document guides for clients, including constructing Visio Network Diagrams • Configuring and Administering Mikrotik Routers • General Office Admin including placing, follow-up and receiving of orders • Manage the Untangle Firewall proxy server for clients At Chronologic Solutions I expanded and at times recreated the monitoring service checks and host templates for Opsview. I also created the currently used step-by-step how-to guides for clients for Attix5 and Opsview. Bongani Mazwi Mkwananzi - page 2 Driver and Receiving Assistant SOL Trading May 2013 - Sep 2013 (5 months) • Collecting and delivery of parcels to and from clients • Documenting received and dispatched items • Assisting with other receiving department needs Network Cabling Technician One Eighty Infrastructure (PTY) Ltd May 2011 - Jul 2012 (1 year 3 months) Network Cabling route determination and cabling with CAT5e/CAT6 shielded and unshielded twisted pair network cables for Data and VoIP network points. Tasks included crimping of RJ45, RJ11 and BNC connectors • Telephone (2 pair, 10 pair…50 pair) installations as well as troubleshooting and repair of faulty Telephone and Network points • Fiber optic cable installations • CCTV installations-using coaxial, UTP/STP including troubleshooting and repair of CCTV wiring. At 180 Networks l had the opportunity to be part of a three member team that serviced big companies and institutions, such as the University of Johannesburg, Comair, Emperors Palace, Assay Abbloy, Michelin, as well as others. I was lead team member in the complete installation of single and multi-mode fiber optic cable in the entire General Electric office park. Waiter NEWS CAFE - FRANCHISING THE VIBE Dec 2006 - Oct 2008 (1 year 11 months) Customer service and customer management where daily pressure absorption capabilities and strong communication skills are essential to make an income on tips. At News Café’ Sandton l served a mystery guests from Peroni Brewery in Italy and upsold 3 rounds of Peroni (on promotion at the time) and subsequently won the peroni wrist watch (for the highest peroni sales). News Café`s worked include: News Café Midrand News Café Dainfern News Café Sandton Technical Graphics Teacher Ministry of Education Zimbabwe-Amhlophe Secondary School Feb 2006 - Nov 2006 (10 months) Temporary Technical Graphics and English teacher responsible for form ones and threes. As the coach of the Amhlophe Seconary School’s boys’under 16 football team, we won the award for most disciplined team of the Bulawayo under 16s round robin tournament held at Milton High School in Aug 2006 Responsilities and Experiences included: # Pupil behaviour management and knowledge Impacting to pupils of varying capabilities # Ability to meet targets as set either by the local school Department or national Education department # Taking responsibility for a lot of people(4 classes of up to 48 pupils)from their training to their social lives # Motivating and bringing out the best from my pupils While giving out feedback whether positive or negative Bongani Mazwi Mkwananzi - page 3 # Teaching Role included being Coach of the under-16 soccer team-which went on to win the award of best disciplined team at a round Robin Tournament held at Milton High School in Bulawayo September 2006 Education University of Johannesburg Certificate, Cyber Security 2014 - 2014 Cyber Security Awareness Cryptography Techniques Digital Forensics Ethical Hacking and Malware Techniques Cyber Security Governance, Critical Information Infrastructure Protection, Cyber Crime & Cyber Warfare Fortinet NSE 4 - FortiGate Network Security Professional, Computer and Information Systems Security/Information Assurance 2016 - 2016 Basic IPsec VPN, Explicit Proxy, Web Filtering Application Control, Routing, Transparent Mode High Availability, Advanced IPsec VPN, Intrusion Prevention System Fortinet Single Sign-On, Certificate-Based Operations Data Leak Prevention, Diagnostics, Hardware Acceleration, IPv6 Firewall Policies, Firewall Authentication, SSL VPN Logging and Monitoring, Antivirus & Conserve Mode Torque IT Certified Chief Information Security Officer v1, Computer and Information Systems Security/ Information Assurance 2016 - 2016 Domain 1: Governance (Policy, Legal & Compliance) + Domain 2: IS Management Controls and Auditing Management + Domain 3: Management – Projects and Operations (Projects, Technology & Operations) + Domain 4: Information Security Core Competencies + Domain 5: Strategic Planning & Finance. TrainWireless MTCNA - MikroTik Certified Network Associate, Network and System Administration/ Administrator 2016 - 2016 DHCP Bridging • Routing Bongani Mazwi Mkwananzi - page 4 Wireless Firewall • QoS • Tunnels • Network diagrams University of South Africa/Universiteit van Suid-Afrika Programme in Customer Service, Customer Service Management 2016 - 2016 Programme is to develop knowledge, skills and competencies in the application and rendering of customer service in private, institutional, governmental and parastatal organisations. Organisations expect their customer service employees to be able to liaise with customers in different contact situations, such as faceto-face, telephone and written contacts. These employees also need to be able to manage a customer service division, by evaluating service activities, developing a service plan and motivating and empowering service personnel. Course Modules. Basics of Customer Service Management: Marketing Management Advanced Customer Service Management Public Relations Relationship Management Toque IT CCNA Security IINS 3.0, Computer and Information Systems Security/Information Assurance 2015 - 2016 Course Outline 1. Security Concepts Threatscape Threat defense technologies Security policy and basic security architectures Cryptographic technologies 2. Secure Network Devices Implementing AAA Management protocols and systems Securing the control plane 3. Layer 2 Security Securing layer 2 infrastructures Bongani Mazwi Mkwananzi - page 5 Securing layer 2 protocols 4. Firewall Firewall technologies Introducing the Cisco ASA v9.2 Cisco ASA access control and service policies Cisco IOS zone based firewall 5. VPN IPsec technologies Site-to-Site VPN Client based remote access VPN Clientless remote access VPN 6. Advanced Topics Intrusion detection and protection Endpoint protection Content Security Advanced network security architectures Microso Certifcations MCSA, Windows Server- - 2016 Installing and Configuring Windows Server 2012 70 -410 (complete) Administering Windows Server 2012 70 - 411 (pending) Configuring Advanced Windows Server 2012 Service 70 -412 (pending) Unisa Security management diploma, Law 2013 - 2015 ENN103F - English for Academic Purposes EUP1501 - Ethical Information and Communication Technologies for Development Solutions MNG1502 - Management IA MNG1602 - Management IB Pre-requisite: MNG1502 or MNG1M14 SEP1501 - Security Principles and Practices I SEP1502 - Fire Prevention and Safety Strategies SEP1503 - Corporate Investigation I SEP1505 - Security Technology and Information Security I SJD1501 - Social Dimensions of Justice SEP3701 - Applied Security Risk Management SEP3702 - Integrated Security Risk Project Management SEP3703 - Corporate Investigation III SEP3704 - Security Risk Control Measures III SEP3705 - Security Technology and Information Security III SEP3714 - Security Risk Control Measures II ( Module 1) Bongani Mazwi Mkwananzi - page 6 ZACR DNS Advanced Course, DNS/Internetworking 2014 - 2014 Course included NDS4, Bind, Unbound, Split- DNS, DNS Debugging Tools, DNS Vulnerabilities, TSIG, and DNSSEC amongst other DNS topics PC Training and Business College Comptia A+, PCs, mobile devices, laptops, operating systems and printers. 2012 - 2012 The exams cover maintenance of PCs, mobile devices, laptops, operating systems and printers. University of Pretoria/Universiteit van Pretoria Networking Certicate, CCNA 2012 - 2012 Course completed Successful with high grades [Network fundamentals (81%); Routing Concepts (97%); LAN Switching and Wireless (90%); WAN Concepts (95%); Practical Exam (95%) COURSE CONTENT skills required to install, operate, and troubleshoot a small to medium size enterprise branch network. The topics include connecting to a WAN; implementing network security; network types; network media; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; operating and configuring IOS devices; extending switched networks with VLANs; determining IP routes; managing IP traffic with access lists; establishing point-to-point connections; and establishing Frame Relay connections. Pumula High School GCE Certificate Advanced Level, Technical Drawing/Graphics,Geography and Literature in English 2004 - 2005 Grades 10 points: Technical Drawing C Geography C Literature in English.B [Where A=5 points and E=1 point] Licenses & Certifications Cisco Certified Network Associate - Cisco Issued Jan 2013 - Expires Jan 2015 CSCO- Cyber Security Certificate - University of Johannesburg MCSA - Microso Certificate partially complete DNS Advanced Course - The ZA Central Registry (ZACR) CCNA Security - Cisco Issued Jan 2016 - Expires Jan 2019 Cisco ID CSCO- MTCNA - MikroTik Certified Network Associate - MikroTik Issued Jul 2016 - Expires Jul 2019 Bongani Mazwi Mkwananzi - page 7 1607NA870 NSE 4 - FortiGate Network Security Professional - Fortinet CCNA CYBEROPS CCNA CyberOps - Cisco Understanding Cisco Network Security - Cisco Honors & Awards Good Fellas Recognition - Gfellas Executive Aug 2014 In recognition of exceeding 1000 safe and successful transfers of clients Skills Networking • WAN • Troubleshooting • Routing • Network Administration • Network Security • CCNA • Cisco Technologies • Network Engineering • Training Bongani Mazwi Mkwananzi - page 8