Bonga Sipaji

Curriculum Vitae of Bonga Sipaji First Names Bonga Last Name Sipaji Career Experience Overview Position Company Period Senior Payroll Administrator Verso Benefit Administration May 2023 - Current Disability Claims Momentum -Metropolitan April 2018 - April 2023 Old Mutual September 2012 - March Administrator (EB) Walk in Client Service Consultant 2018 Education Background Overview Qualification Institution Period Diploma in Law University of South Africa In progress Forensic Examination Higher University of the Western 2024 certificate Cape N6 Business Management College of Cape Town 2010 Kensington High School 2008 National Higher Certificate: Grade 12 Skills  Microsoft Word  Microsoft Excel  Microsoft PowerPoint  Emails and internet 2 Career Experience Senior Payroll Administrator Position Company Period               Senior Payroll Administrator Verso Benefit Administration May 2023 – Current The processing of death benefit pension applications in line with set timelines, ensuring accuracy e.g. all details/documents valid, full investigation where required. Providing recommendations to the Board for approval. Presenting recommendations to the Executive Committee for approval. Updating or creating main records and loading reinstated spouse/child as benefactor on records (ensuring all static data is correctly captured per application). Assisting the team with civil applications for validation and checking and sent to Portfolio Manager as required. Processing of payments to beneficiaries on system (running arear task and setting up new green rows for next pension payroll, providing payment request to manager) within SLA (service level agreement). Providing approved benefactor with approval letter/written confirmation within SLA. Assisting with death related payroll queries and helping with resolving issues as they arise. Assisting with technical support to the member services team on payroll related issues. Helping with other related areas (for example other payroll updates e.g. address and bank detail changes, Production of payslips, Certificate of existence, DHA). Support the Accounts team in gathering and preparing transfer information for the annual audit. Identify and manage projects that need completion, taking responsibility for execution as required. Provide assistance to other teams as needed, such as reviewing claims, processing updates, and resolving data anomalies. Continuously evaluate processes and controls to ensure they are appropriate and efficient. Disability Claims Administrator (EB) Position Company Period          Disability Claims Administrator (EB) Momentum -Metropolitan April 2018 – April 2023 Accurately complete member and risk contribution reconciliations. Process and pay claims as per service level agreements with clients Investigate and resolve all non-reconciling items. Monitor the monthly risk premium payments to respective insurers in line with agreed timelines. Ensure all risk processes are updated to member records and reconciled weekly in order to maintain member records. Check and approve late payment interest calculations in order to ensure accuracy. Attend retirement related meetings to keep abreast of operations within the business. Receive and review claim documentation in order to ensure that they are complete and accurate. Follow up with clients on outstanding information regarding their claims. Submit beneficiary statements to board of trustees for approval as and when necessary. 3     Investigate client queries within service level agreements, escalate when necessary and provide clients with timeous feedback Build and maintain relationships with clients and stakeholders. Make recommendations to improve client service and fair treatment of clients. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. Provide regular reports to management on service delivery and customer targets. Walk in Client Service Consultant Position Company Period        Walk in Client Service Consultant Old Mutual, September 2012 – March 2018 Provided face to face and telephonic service to clients and intermediaries and ensured that daily production standards were achieved and that that quality service standards were adhered to. Preparation of Admin Reports. Process withdrawal, retirement (both DB and DC), death and disability claims. I ensured that payments on investments, maturity savings and funeral death benefits on NGP, Group Schemes, Flexi Con and Unit Trust products were processed, and that priority cases from team leaders were processed and finalized timeously. I am fully trained in the Cohen Brown principals and soft skills that pertain to the OMSA way. Client complaint resolution as well as the basic calculation of quotes as required. Sound knowledge of (Greenlight, Essentials, Flexi and Conventional, Annuities, Max Investments and Investment Horizons, group schemes Omunet, CRAFT, My service, EMS and AWD System knowledge. 4