Bonaventure Okwumuo

OKWUMUO NNAEMEKA BONAVENTURE 18 Igitalo Road, Abuloma. Port Harcourt, Rivers State Nigeria. Phone: 07O- E-mail:-linkdln: https://www.linkedin.com/public-profile/settings PROFESSIONAL SUMMARY Results-driven and customer-focused professional with extensive experience delivering exceptional services, resolving complex issues, and delivering customer loyalty. Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Education Bachelor of Engineering in Electrical/Electronic Engineering Alex-Ekwueme Federal University, Ebonyi State. Dec. 2023 Work Experience Customer Services Representative Netzone, Nigeria April 2021- July 2023  Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 30  Grew existing customer account by 29% trough exceptional customer services and effective sales techniques  Exceeded quantitative metrics on customer satisfaction, customer retention and inquiry volume Customer service representative Nathans limited, Nigeria August 2023 – December 2024  Received multiple customer compliments for outstanding service, consistently exceeding company standards by 10%  Resume: OKWUMUO NNAEMEKA BONAVENTURE   Successfully handled over 2,000 customer inquiries per month, maintaining an average response time of less than two minutes. Identified and addressed customer need proactivity, exceeding expectations in resolving complex issues. Skills         Team work and collaboration Friendly, positive attitude Microsoft office Time management Communication Problem solving Customer support Technical proficiency  Page 2 | [Type your phone number]