Bonaventure Etiuzale

Etiuzale, Bonaventure Jacob-| www.linkedin.com/in/bonaventuree| - Education Bachelor’s Degree Business Management Brigham Young University–Idaho • Increased customer services • Teamwork and international group of teams of company simulations worth over $50 Million • Strong communication and interpersonal skills • Improved accommodation operations Hospitality and Tourism Management Brigham Young University–Idaho • Increased customer services • Developed and enhanced food services • Strong communication and interpersonal skills • Improved accommodation operations Apr. 2022 Rexburg, Idaho, U.S.A. • • • Apr. 2021 Rexburg, Idaho, U.S.A. • • • Pathway-Connect Certificate Brigham Young University–Pathway Worldwide • • • English Language Speaking & Writing Online Teamwork & Collaboration of more than 35 Students. Leadership & Time Management National Diploma - Accountancy Institute of Technology and Management • Advanced Strategies: Accounting, Financial Control and Appraisals • Income Tax Planning, Advising and Reporting. • Statistics, Leadership & Management Team Building skills, leadership, and coaching Understand Metrics and Software applications. Plan menus, purchase, storage, sanitation, and safety marketing • • • Team Building skills, leadership, and coaching Understand Metrics and Software applications. Plan menus, purchase, storage, sanitation, and safety marketing. Dec. 2020 Rexburg, Idaho, U.S.A. Decision Making & Problem Solving Mathematical Reasoning Effective Communication Dec. 2013 Edo State, Nigeria • • • Cost Accounting Accounting and Finance Policies and Procedures. Auditing Experience Sales Manager Inspire Properties ⚫ Dec. 2022 – Present Dubai, United Arab Emirates Setting of monthly and weekly goals for staffs as established by the directors ⚫ ⚫ ⚫ ⚫ Coaching and performance monitoring of the Real Estate Agents in accordance to organizational objectives Building and promoting cordial and long-lasting relationships between customers, agents, and sellers Creating and presenting of sales, revenue and expenses reports based on forecasts monthly Identifying emerging trends, forecasts, market shifts based on economic policies, inflation, and market values Customer Service (Salesforce) Kitopi Cloud Kitchens ⚫ ⚫ ⚫ ⚫ Provide ongoing support for 200 nationals and customers to achieve successful company introductions of over 150 brands through order guide creation, delivery schedule management, emails, SMS and telephone communication Take anywhere from 70 – 90 calls a day, assisting customers with their orders, questions, and submission of order on their behalf with 100% accuracy and effective follow-up Open communication and effective follow-ups with kitchen and store managers/supervisors, drivers, and customers to ensure the maximum satisfaction of customers with the best customer service experience Resolving service issues in a timely manner by clarifying customers complaints, determining causes, escalating complaints appropriately, to ensure customer maximum satisfaction even after a bad experience General Manager Afdhal Jouda Technical Services ⚫ ⚫ ⚫ ⚫ Apr.2021 - Nov. 2022 Dubai, United Arab Emirates Dec. 2020 - Mar. 2022 Dubai, United Arab Emirates Accomplishments of organizational monthly goals and management of Staffs, planning, and evaluating company’s activities Contribution to teams efforts in the accomplishments of needed results Maintains staff by recruiting, selecting, orienting, and training employees Developing, coordinating, and enforcing of systems, policies, procedures, and productivity standards Delivery Supervisor Nov. 2018 – Dec, 2020 Jaleel Traders LLC Dubai, United Arab Emirates ⚫ Created immersive customer service experiences, through patience, resolving concerns, on-time delivery, and follow-ups even to difficult customers • Led a team of 8 staff delivery helpers, 2 volunteers, to get the Highest Sales and Customers in 3 months simultaneously • Supervised a team of 12 staff members, for enhanced customers satisfaction • Aligning the route of respective customers with drivers to reduce the cost of transportation and for timely delivery • Monitor and ensure adherence to company's delivery standards, and requirements • Serve as a liaison between the customers, drivers, and the sales team • Set goals and targets for effective performance in accordance to organizational goals and vision for the month Sales and Service Specialist/Instructor Digital Computers Jul. 2012 – Sept. 2013 Benin City, Edo Nigeria • • • • • Coached and mentored 35 computer students in Micro-Soft package for 15 months Offering managerial assistance for customer escalations and satisfactions Supported marketing team for the organization which led to a 90% increase in business connections and sales Facilitate various service trainings, and during new hire trainings Provision of internal support when extra hands are needed Skills • • • • Fast-paced decision making. Software Installations. Attentive Listener Sales operations ⚫ ⚫ ⚫ Windows: Microsoft Word, Microsoft Excel Immediate resolution for high critical incidents Working within a team structure