Boma Brown

BOMA BROWN Customer Service Representative www.linkedin.com/in/boma-brown. Diligent and personable customer service representative, providing excellent customer service in a dynamic work environment. Experienced in customer care roles, including sales, and tech support. Solid communication skills, good interpersonal skills, fast in resolving customer complaints, and astute problem-solving skills, proficient with various CRM tools. Proven years of experience with accredited certifications which have contributed to building lasting relationships with customers which earned me the Best Customer Representative of the Year WORK EXPERIENCE CYNARD EYE CLINIC June 2021 -April 2023, Port Harcourt Administrative Assistant ● Maintained and updated the company’s database while systematically filling important company’s document ● Coordinated and scheduled meetings and conferences with drafted letters ● Ordered office supplies, and organized office space while carrying out other duties as assigned ● Ensured that patients' appointments were scheduled accordingly while maintaining patients' confidentiality ● Provided professional administrative support to executive, Ensuring that all policies and procedures were followed strictly AIICO INSURANCE PLC February 2019- June 2021 Sales agent - marketing team ● Ensured that clients were able to invest accordingly. ● Regularly met target budget, achieving a 20% increase in ROI through strategic allocation. ● Delivered and advised clients on how best to invest and save up their money NETSTAR May 2017 – January 2019, Port Harcourt Customer service - The administrative team ● solved customers' complaints with keen attentiveness and swift response. ● Facilitated and maintained vendors' contracts and demands while engaging relevant communication tools like Slack, Teams, and Hubspot. Etc ● Met tight and pressing needs of clients, through effective time management and on-time delivery and client satisfaction with time management tools like Tacker, Hubstaff, Etc BIBSTAR OFFSHORE SERVICES Ltd April 2023-Present CUSTOMER SERVICE REPRESENTATIVE- REMOTE ● Successfully managed and organized over 50 client emails daily, resulting in a 25% decrease in response time and improved client satisfaction. ● Utilized office software and communication tools to ensure efficient remote support ● Boosted company’s productivity by 25% achieved by streamlining administrative tasks, saving 10 weekly hours. BOHAN FOUNDATION. VOLUNTEERING 2017- PRESENT ● Advocating for better mental health and support through sustainability ● Building skillful youths and development by empowering them for financial stability ● Campaign against drug abuse amongst the youths ● Promoting Education and Literacy programs by partnering with the ROTARY CLUB OF PORT HARCOURT ABULOMA. Education Ebonyi State University,Abakaliki. 2017 Bachelor of Art ● Key Courses: English language and Literary studies Ignatius Ajuru University Of Education, Rumuolumeni. 2023 Master of Art ● Skills: key courses: English and communication (communication) adaptability, clear communication skills, self-control, effective listening, empathy, patience, taking responsibility, persuasive speaking, attentiveness, attention to details