Boluwatife Ifabiyi

Boluwatife Ifabiyi Client Engagement Specialist I am a driven and results-oriented professional passionate about fostering meaningful connections and delivering exceptional client experiences. With expertise in appointment setting, customer support, and client engagement, I thrive on helping businesses grow and achieve their goals. I live for creating value, building relationships, and exceeding expectations in every interaction - - Nigeria linkedin.com/in/boluwatife-ifabiyi-3258aa133 EDUCATION Bachelor of Science in Accounting University of Abuja, Abuja, FCT WORK EXPERIENCE APPOINTMENT SETTER/ CUSTOMER SUPPORT REPRESENTATIVE American Income Life Insurance Company – WACO, TEXAS SKILLS Verbal and Written Communication Active Listening Organizational Skill Emotional Intelligence Time Management Adaptability CRM software Proficiency Digital Marketing Problem Solving Sales and Lead Generation Calendar and Email Managemet Content Creation 12/2021 - 06/2024, Achievements/Tasks Efficiently schedule appointments for insurance agents with qualified leads. CERTIFICATES Manage calendars and ensure that appointments are appropriately spaced for optimal productivity. Certification in Customer Service Relationship Management (10/2018 - 03/2019) Adapt to changes in lead generation strategies, scripts, and product offerings to stay relevant and practical. Certification in Project Management (10/2018 - 03/2019) Track and report on Key Performance Indicators (KPIs), such as the number of appointments scheduled, conversion rate, and overall lead quality. Certification in Business Ethics - European Business Institute of Luxembourg (04/2022 - 07/2022) Gather essential information during the initial contact to access the prospect’s needs, budget, and potential interest in specific insurance products. Certification in Social Media Media Management & Advertising - Digital Marketing Skill Institute (09/2022 - 12/2022) Conduct follow-up calls or emails to confirm appointments and provide any additional information needed by the client VIRTUAL ASSISTANT/ MARKETING EXECUTIVE MILLION DOLLAR PRINT, UK 07/2024 - 09/2024, Achievements/Tasks Provided executive administrative support, including calendar management, email correspondence, and travel coordination. Conducted market research and analyzed trends to develop data-driven marketing strategies. Designed and implemented targeted digital marketing campaigns, increasing audience engagement by 50% Managed social media accounts, creating content, scheduling posts, and interacting with followers to boost brand visibility. Monitored and reported on campaign performance using analytics tools like Google Analytics and CRM systems. Assisted in lead generation efforts, including email outreach and prospect follow-ups, contributing to a 60% increase in qualified leads. Certification in Data Entry - AccountingHub Nigeria (08/2022 - 09/2022) LANGUAGES English Full Professional Proficiency