Boluwatife Alabi

PROFILE B A Boluwatife Alabi Service-oriented and customer-focused professional offering extensive experience coordinating cross-functional actions to optimize resources and meet demanding business targets. Proficient in tracking payments, resolving billing issues, and preparing account statements. Committed to maintaining professional relationships with merchants to increase profitability and drive business results. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction. Adept at managing conversational flow and diffusing difficult customer situations in high-volume call center environments. Proven ability to establish rapport with cross-functional team members and exceed all sales goals. A dependable and strategic problem solver seeking to leverage professional expertise to a new role dedicated to achieving exceptional results on tight timetables. CORE COMPETENCIES CONTACT ` Location Kaunas, Lithuania Phone - Email- EDUCATION Master’s in International Business Management Vilnius University In View Bachelor’s Degree in Demography and Social Statistics Covenant University Ota, Nigeria 2015 REFERENCES References available upon request • • • • • • • • • • • • Exceptional Customer Service Superb Time Management Creative Problem Solver Leadership Abilities Payment Operations Microsoft Office Proficiency Process Improvement CRM Platforms (Salesforce, Freshdesk) Workflow Management Data Analysis & Reporting Merchant Management Structured Query Language (SQL) • • • • • • • • • • • • Merchandising Operations Revenue Growth Customer Relationship Management Excellent Communication Skills Operations Oversight Google Docs Proficiency Strong Telephone Etiquette Leadership Abilities Team Oriented Process Documentation Ticket Management Power BI PROFESSIONAL EXPERIENCE Agent Database Administrator Western Union, Spring Internship 2021 Skilled at listening to customers, meeting productivity targets and maintaining Reviewed Agent enrolment KYC documents from Denmark, Belgium and current knowledge of company offerings Romania for completeness and accuracy. • Maintaining the consistency of databases amongst Western Union agents. • Ensured a timely and accurate system set up using Salesforce and WUAMS. • Volunteered for the diversity and inclusion awareness video. Fluency in [Language] and [Language]. • I was also nominated for the Groundhog day, an initiative created to help interns build connections with Top Managers. • I teamed up with a group of other bright interns and we created Project Committed to resolving problems and maintaining accurate metrics and Happiness, a week project to promote workplace engagement despite reports working from home. Operations Associate 2018 – 2020 Skillfully coordinate cross-functional actions to optimize resources and meet Jumia,Nigeria demanding business targets Delivered high level of service and support to each customer, paving way for future business opportunities. • Managed efficient cash flow reporting, posted proofs of payments, and Accomplished and creative Executive Manager possessing multifaceted analyzed chargebacks, independently addressing, and resolving issues. experience and proven ability to re-energize and restructure organizations, • Leveraged extensive of emerging spreadsheet tools opportunities including excel and develop strategic initiativesknowledge and capture business Google docs to model data, create reports, and forecast trends. • Resolved client complaints via Salesforce and internal tools (OMS and HMT) by collecting decisive feedbackleader surveys and then analyzing information. Results-oriented, adept at forging lucrative relationships with • partners, Improvedvendors, operations working with team members and customers to find key andby clients workable solutions, ensuring claims and disputes are resolved within SLA. • Accurately and efficiently managed OOS rate, ensuring it is within the target KPI. PROFESSIONAL EXPERIENCE CONTINUED Administrative/Planning Officer 2017 - 2018 MouthpieceNG, Nigeria Worked closely with staff to streamline procedures and improve bottom-line profitability. • Assessed personnel performance and implemented incentives and team-building events within and outside the office to boost morale. • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates. • Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities. • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management. • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. • Codified office structures and processes to promote teamwork and performance. • Made quick and smart decisions in diverse circumstances bolstering efficiency by preventing any re-occurrence in the future. • Interpreted management directives to define and document administrative staff processes. Team Lead Partner Relations 2016 - 2018 SLATECUBE,Nigeria Developed effective plans to align strategic decisions with long-term objectives. • Created unified messaging of public relations (brochures, flyers, and email templates) efforts in conjunction with advertising campaigns by working closely with marketing peers. • Engaged in professional networking via LinkedIn to maintain strong relationships with the top management staff of prospective partner companies to drive partnerships and mutually beneficial deals. • Recognized by management for providing exceptional customer service. • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition, and industry trends. Data Analyst Intern 2015 - 2016 Association for Reproductive and Family Health (ARFH), Nigeria Developed and designed data monitoring tool and template for the Increasing Access to Contraceptive through Training of Community Health Extension Workers (CHEWs) as part of Task Shifting Policies, implemented in the state. • Participated in quantitative data collection from the field and data mapping sessions to understand needs. • Created various Excel documents to assist with pulling metrics data and presenting them to give a concise understanding of best placement for needed resources. • Coordinated statistical data analysis, design, and information flow while developing a fact sheet from the analyzed data. • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. • Facilitated and recorded minutes of meetings while also preparing budget proposal documents. • Leveraged in-depth knowledge of Microsoft PowerPoint to make a presentation to interns on “Understanding the roles of NGOs in the Provision of Reproductive Health Services”. • Produced monthly evaluation reports using advanced Excel spreadsheet functions. VOLUNTEERING EXPERIENCE • • • • Success within International | Assistant Administrative Officer | September 2016 - Present Project Zeros | September 2017 – 2018 Lagos Food Bank Initiative | June 2017 – 2018 Lear-Nigeria | September 2017- October 2017 • • • Hope Foundation | Finance Officer |July 2015 October 2016 Covenant University Student Council | Students’ Residency Advisory | September 2014 - June 2015 Lagos State Aids Control | July-August 2014 PROFESSIONAL DEVELOPMENT Data Fellow, Utiva | September 2019 Completed a Young Africans Leadership Initiative Network course on “Community Organizing for Action” | January 2018 Present Alumnus of The Platforms Young Professional Boot camp | December 2016 Completed a certification Microsoft Office Specialist (MOS) | June 2016 Completed a certification on Leadership Development, Covenant University | September 2014- June 2015 Completed a certification in Project Management (Project + CompTIA) | May 2013 Data Fellow, Utiva | September 2019