Bolarinwa

BOLARINWA KELECHI OFURU LinkedIn: Top of Form www.linkedin.com/in/bolaofuru YouTube: www.youtube.com/@bolarinwaofuru813Bottom of Form Portfolio: https://drive.google.com/drive/folders/1_LvxeOLAS5BiSL6SKBPPDF-hw0P6AZNM?usp=drive_link PROFESSIONAL SUMMARY Goal-driven Medical Doctor with 6+ years of clinical experience, a dynamic entrepreneurial background, and proven success in Appointment Setting, customer engagement, CRM management, and lead generation. Skilled in outbound sales, appointment setting, and support escalation via Zendesk. Adept in Excel, CMS platforms, and virtual collaboration tools like Google Meet and Microsoft Teams. A persuasive communicator and proactive problem-solver with a track record of onboarding clients, closing sales, and supporting team objectives. CORE COMPETENCIES • Appointment Setting & Lead Qualification using Google Calender and Calendly • Outbound Calls, Email, Social Media Prospecting • Customer Support (Voice, Email, Chat) • CRM Tools: Zendesk, HubSpot, Salesforce (Basic) • Google Workspace & Microsoft Office Suite • Excel & CMS Proficiency • Virtual Collaboration Tools (Google Meet, MS Teams) • Entrepreneurial Sales & Onboarding WORK EXPERIENCE Independent Travel Consultant | Dreamport April 2025 – August 2025 • Worked with CMS and Excel for customer data and sales tracking. • Conducted daily calls, followed up on leads, and scheduled sales appointments. • Closed multiple travel-related sales while maintaining professional client relationships. • Collaborated daily with supervisor via Google Meet and Microsoft Teams. Sales Representative | Moniepoint Inc. August 2024 – Present • Onboarded new customers and managed inquiries via voice, chat, and email. • Created and escalated support tickets through Zendesk to Fraud Desk and Compliance teams. • Maintained CRM records and documented issue resolutions with attention to detail. • Identified recurring issues and collaborated cross-functionally to improve processes. Family Physician | University of Port Harcourt Teaching Hospital January 2019 – Present • Provided comprehensive medical care in a teaching hospital setting. • Demonstrated sound clinical judgment and empathetic patient communication. • Worked cross-functionally with medical teams to ensure quality patient outcomes. Founder | Rinwa Subscriptions March 2019 – Present • Founded and scaled a digital reselling business focused on data bundle subscriptions. • Created eBooks and onboarding guides, helping over 300 users become resellers. • Handled all aspects of remote support, marketing, and customer relations using email and digital tools. EDUCATION Bachelor of Medicine, Bachelor of Surgery (MBBS) University of Port Harcourt, Nigeria | Graduated: 2018 SYSTEM READINESS • A laptop  • A noise cancelation headset • A 5G wifi and a standby mifi • Steady electricity and standby generator • An android phone REFERENCES Available upon request.