S U M M A R Y
Award-winning and experienced Virtual assistant/customer support agent with 7 years of proven track record of success, I have successfully leveraged my administrative skills working in various roles and recently as an Executive Assistant where I supported an office of 7 financial security experts and 3 paralegals, scheduling meetings, managing email and call correspondence and also tracking and filing all documents for the firm for 3 consecutive years.
Commended for creating monthly reports to communicate management’s client targets giving a headway Data analysis, and reducing back-and-forth emailing by 20%.
S K I L L S
Strong problem-solvingInterpersonal SkillsCollaborationCritical thinking
Analytical skills CommunicationLeadershipAttention to detail
W O R K E X P E R I E N C E
Prolific Innovations and Investments LTD
Personal Assistant to the CEO• Feb 2020 - Jun 2023
Trusted with a 600,000 quarterly budget to coordinate domestic travel arrangements for executives going to corporate events
Updated the CRM database and provided marketing reports, web analytics, and marketing analysis
Created and initiated marketing campaigns that improved the company's direct sales by 12%
Used my passion for customer service and knowledge of technology to build quality relationships with consumers at retail
Maxx Connections Media
Product Activation Supervisor • Nov 2017 - Oct 2019
Provided leadership and direction to staff in the area of their responsibilities.
Conducted code reviews and provided feedback to improve code quality
Developed and executed unit tests and performed system testing to ensure software quality
Performed competitive analyses of the marketplace, marketing research, and created RFPs for the sales department Troubleshot and resolved software defects and issues
70 Ventures Nigeria LTD
Administrative Assistant & Customer Support • Jan 2015–Jul 2017
Collaborated with other departments and internal teams, such as sales, technical support, or logistics, to ensure smoother communication and resolution of customer issues.
Handled complex customer complaints professionally, addressing issues promptly, and collecting feedback to improve general customer service processes and procedures
Developed a deep understanding of the organization's services to provide accurate information and guidance to customers (customer Knowledge Base)
E D U C A T I O N
Bsc. in Business Administration Senior Secondary School Certificate
Lagos State University • 2015Okota Grammar School • 2004
C E R T I F I C A T I O N S
Technical support fundamentalOnboarding & Adoption best practices
Google. • 2021Linkedin• 2023
Problem solving &TroubleshootingInbound Sales
Google. • 2022Hubspot• 2023
