Bolanle Akinsipe

Customer Support & Technical Support Specialist with 4+ years of experience delivering high-quality service across iGaming, Advertising, and Dispatching environments. I specialize in troubleshooting, live chat/email support, account management, and resolving complex customer issues with clarity and professionalism. Throughout my career, I have consistently achieved high customer satisfaction ratings, reduced resolution times, and improved support efficiency by identifying workflow gaps and implementing practical solutions.

My strengths include active listening, issue analysis, CRM proficiency (Zendesk, HubSpot, Freshdesk, Intercom), ticket triage, and escalation management. I am also skilled in handling high-volume inquiries while maintaining accuracy, empathy, and a calm approach. I take pride in not just solving the problem, but ensuring the customer leaves with a positive experience.

I am reliable, detail-oriented, and adaptable committed to supporting teams, improving processes, and helping businesses deliver the best possible service experience.