RUTH BADERIN
Port-Harcourt, Nigeria • - •-http://linkedin.com/in/bolade-baderin
SUMMARY
Adaptable, experienced and organized Virtual Assistant with proven success in managing high volume email inboxes,
scheduling meetings, data entry and calendar management. Committed to providing exceptional customer service and
proper phone/chat support. Result driven Customer Service Representative with proven track record of delivering
exceptional customer service and fostering customer loyalty.
EDUCATION
Bachelor of Education, English Language. ( University Of Nigeria, Nsukka.)
WORK EXPERIENCE
Virtual Assistant Intern at D.A Winners school
August 2023 - July 2024
–Port Harcourt, Nigeria.
● Provided comprehensive administrative support to multiple executives, managing calendars and scheduling
appointments and coordinating meetings across different time zones.
● Conduct thorough research and prepare reports, presentations and correspondence with high accuracy and
attention to detail.
● Maintain confidentiality and handle sensitive information with utmost professionalism.
● Manage travel arrangements including flight bookings, hotel accommodations, and itinerary planning, resulting in
seamless travel experiences.
● Managed time efficiently and met all time based tasks.
Customer Service Representative
–Affordable Home Solutions (Remote), USA.
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August 2022 - June 2023
Conducted outbound calls to over 50 clients daily, effectively communicating and promoting the company's real estate
services.
Listened attentively to customers inquiries and provided suitable solutions and information.
Collaborated effectively with other team members to provide comprehensive support to potential clients.
Addressed customers' complaints with calmness and professionalism, acknowledging and apologizing for any
inconvenience, and resolving issues to maintain customer satisfaction.
Consistently exceeded monthly targets and maintained a healthy relationship with customers.
SKILLS
Soft Skills
Communication
Time management
Adaptability
Problem solving
Organization
Hard Skills
Calendar Management
Data Entry/Expense tracking
Research Skills
Travel Arrangement
Google workspace
Technical Skills
Email Management
Scheduling
Attending to customers
Creating Travel Itineraries
Taking meeting minutes/notes
TOOLS
Microsoft Suite
Calendly
Asana
Trello
Airtable
Google workspace
Instagram
CRM Softwares
Zoom
Click up
Zapier
Dropbox
CERTIFICATIONS
Alx Virtual Assistant course
HP Life Customer Relationship Management
