Boddu Saiteja

BODDU SAITEJA Mobile: - | Email:-_____________________________________________________________________________________________________________ EDUCATION Hans Raj College, University of Delhi, New Delhi May 2019, Bachelor of Commerce (Honors) Concentrations: Financial Accounting, Cost Accounting, Financial Management, Management Accounting, Taxation, Law, Business Mathematics and Computer Applications CGPA: 6.4/10.00 CMS Commerce Junior College, Telangana Board, Hyderabad 2016, Class XII - Commerce Scholarship: Rashtriya Sanskrit Sansthan Scholarship Percentage: 95.40 Narendra High School, A.P Board, Armoor 2014 Class X CGPA: 9.30/10.00 WORK EXPERIENCE Customer Service Representative, November 2019 – August 2020 ICICI BANK LTD – (Phone banking officer) •Executed customer transactions, including deposits, withdrawals, money orders and checks. •Handled various accounting transactions. •Created member account profiles on ICICI Bank online banking programme. • Responsible for servicing customers over phone on various products and services offered by ICICI Bank. • Maintaining good service levels and cross sell bank products via call. • Dealing with NRI Customers and helping them out in maintaining good relationship with ICICI Bank. •Maintained friendly and professional customer interactions. STATE BANK OF INDIA, January 2019 (Internship) Banking operations • Managing banking operations inclusive of implementing short / long term plans. • Managing teams with focus on excelling business targets &service delivery metrics. •Interfacing with clients for understanding their requirements and cultivating relations with them for customer retention. OYO Hotels and homes private limited, February 2018 - April 2018 Marketing & Sales Intern • Demand forecasting and analysis, drive sales statically keeping in view of competitive analysis. • Building new avenues for growth and sustaining the existing ones. • Maintaining monthly sales tracker, planning and executing programs in campus. POSITION OF RESPONSIBILITIES THE STUDENT’s UNION, HRC Corporate Executive • Worked Extensively in Corporate communications, Operations and Marketing the Annual Fest of Hans Raj College. • Raised a sponsorship worth of 5lakhs from Coca Cola for the college Annual Fest, Confluence 2019 HANSRAJ SPORTS COUNCIL Joint secretary • Worked extensively in conducting sports meet in college for whole calendar year. • Ensured smooth and hassle free event management for sports meet. • Worked alongside with 20colleagues and juniors for seamless execution. HANSRAJ COLLEGE Volley Ball Team Captain • Lead the team in all inter college events conducted by DELHI UNIVERSITY. • Participated in various tournaments organized by various colleges. TATA STRIVE CENTRE Business Development Executive • I have been trained at Tata Strive Centre as a Business Development Executive for three months. • Participated in a project on the inventory management report and stock maintenance of various Tata strive centres. •It improved my skills like selling techniques and customer oriented skills. SKILLS •Strong mathematical, analytical, organizational and research capabilities. •Good organizational, interpersonal, time management and problem solving skills. •Good co-ordination and strong attention to details. •Ability to work effectively in a group or individually, Punctual hard working, trustworthy, reliable And quick learner. Technical Skills Proficient in ZOHO CRM, MS Office (Excel, Word, Power point), E-Filing of Taxes, Tally.ERP9. Languages: Telugu (Native), English (Fluent), Hindi (Fluent)