Bobcel Kaye Mabilog

BOBCEL KAYE LEE MABILOG SCHEDULER | HR MANAGER/ RECRUITER|PAYROLL EXPERT| ADMIN ASSISTANT|VIRTUAL ASSISTANT PERSONAL PROFILE CONTACT ME AT Davao City, Philippines- AREAS OF EXPERTISE Has working knowledge on customer service Development of Customer Loyalty Effective virtual receptionist Analytical and Problem Solving skills Computer Hardware and Software Savvy Proficient in the use of G-Suite Proficient in the use of Microsoft Office Suite Process billing and payroll Run reports in Evolution and Clear Care Calendar Manegement | Scheduling SKILLS Basic Accounting Email-management Excellent written and oral communication skils Organized and Efficient Time- Management Detail-Oriented Word Processing and Data Entry Skills A capable customer service representative and virtual assistant who always does her best to excel above and beyond the productivity goals. Proven capacity to troubleshoot and resolve issues. Maintain a high level of professionalism, patience and efficiency to increase customer loyalty. WORK EXPERIENCE MAGIC INC | July 2022-Present Payroll / Billing Manager Virtual Receptionist Scheduling Assistant / Appointment Setter Admin Assistant HR Manager/ Recruiter Full Potential Solutions | May 2021-May 2022 Technical Support Representative Troubleshoot customer's cable, system and equipment issues; Ensures to provide first-call resolution with confidentiality to customer's concerns and properly set expectations while utilizing available resources; Managing, installing, and uninstalling, application programs and software. Customer Experience Expert Troubleshoot and refer customers to authorized service centers who has issues with their Husqvarna -supported gardening equipment. Assist customers in looking for parts for their gardening equipment. Take and process orders for parts. Customer Service Representative IQOR RMS Phils.| Sept 2020- April 2021 Address customer service inquiries in a timely and efficient manner Refund or replace orders for lost and damaged items. Achieved an average of 90% customer satisfaction rating. Market Research Interviewer Survey Sampling International | April - Sept 2017 Performed outbound calls and collected survey from customers Demonstrated mastery of call receipt within the specified timeframe EDUCATIONAL HISTORY University of Southeastern Philippines -) Master of Technical Teacher Education major in Computer Technology University of Southeastern Philippines -) Bachelor of Technical Teacher Education major in Computer Technology GWA 1.49 Dean's Lister for 5 consecutive semesters and had been a college scholar at the same time. Central Mindanao University Bachelor of Science in Accountancy |- Dean's Lister San Andres National High School Graduated Class of 2015|| Valedictorian