Bobbi-Ellen Ward

Bobbi-Ellen H Ward 1119 Foxwood Drive Clifton Park, NY 12065 (518)- - Education & Certifications ECPI University, Virginia Beach, VA Masters in Business Administration Concentration: Management Expected Graduation: 2020 GPA: 4.0 ECPI University, Virginia Beach, VA Bachelor of Science in Health Science Concentration: Healthcare Administration Graduated: 2018 GPA: 3.1 Most Recent Experience June 2018 – Current General Electric Intern/Co-Op – Service Innovations • Facilitated the collaboration with region leads and project managers to validate and update all 1,600 HR Policies & Procedures which streamlined the application that houses these policies Managed the improvements of an annual enrollment chatbot that resulted in a reduction of calls to the call center by 67% Created an end of year calendar and checklist to enable HR Managers to support and reinforce communications being relayed to their employees Analyzed and created metrics based on ServiceCloud cases • • • • Utilized a content management system to write for the web Maximus Family Panning Benefit Specialist and Intern • • • October 2016 – March 2017 Maintained up-to-date knowledge of all programs and systems for the Department of Health and NY State of Health Maintain a 96% accuracy rate when processing family planning benefit applications Retain a rigorous time management schedule to accommodate the high volume of applications Applicable Proficiencies ✓ ✓ ✓ ✓ ✓ ✓ Microsoft Office Applications: Word, Excel, PowerPoint, and OneNote Mac and Windows Systems Analysis and Report Out of data Process Improvement: Lean Six Sigma and Creating Standard Work User Experience: Persona-based solutions Customer Service Bobbi-Ellen H Ward 1119 Foxwood Drive Clifton Park, NY 12065 (518)- -