Bobadoye Oloruntoba Daniel

BOBADOYE OLORUNTOBA - | - |-| linkedIn PROFESSIONAL PROFILE Results-driven professional with extensive experience in customer care, sales, and telemarketing. I excel in managing customer inquiries, achieving high satisfaction rates, and streamlining processes to enhance efficiency. I consistently exceed sales targets, generate leads, and build strong client relationships. I have a proven track record of reducing response times, increasing retention rates, and driving revenue growth through effective communication and strategic planning. SKILLS Effective Communication Strategic Planning Problem-Solving Feedback Utilization Technical Proficiency CRM Systems Sales Leadership Product Education Interpersonal Skills PROFESSIONAL EXPERIENCE Microsoft IT Customer Support (Remote), Limitless Technologies Limited 2023 - 2024 Provided remote technical support to over 100 Microsoft users daily, resolving 90% of issues within the first contact. Troubleshot and resolved complex Microsoft Office 365 issues, leading to a 25% reduction in repeat support requests. Assisted in the deployment and configuration of Windows operating systems for remote clients, improving system setup efficiency by 30%. Resolved issues related to Microsoft Azure services, achieving a 95% customer satisfaction rate in post-support surveys. Utilized Microsoft Endpoint Manager to remotely deploy security updates, achieving a 100% compliance rate across client devices. Customer Service Representative, Gambus Energy Limited 2019 - 2023 Provided exceptional customer support to a diverse client base, achieving a 90%+ customer satisfaction rating across all interactions. Addressed and resolved an average of 60+ customer inquiries daily, with a 95% first-call resolution rate, significantly reducing follow-up calls. Developed personalized solutions for customer issues, leading to a 15% increase in customer retention and repeat business. Managed high-volume inbound calls during peak periods, maintaining an average hold time of under 2 minutes, and ensuring customer satisfaction. Conducted follow-up calls and emails to ensure customer issues were fully resolved, leading to a 25% increase in positive customer feedback. Sales Representative, Spytrack Telematics 2016 - 2019 Consistently exceeded monthly sales targets by 20% on average, contributing to a 15% increase in overall company revenue. Managed a portfolio of 100+ client accounts, achieving a 95% customer retention rate through personalized service and relationship building. Developed and executed targeted email marketing campaigns that resulted in a 20% increase in response rates and lead generation. Provided after-sales support, ensuring customer satisfaction and reducing product returns by 15%. Managed key accounts, achieving a 20% year-over-year growth in sales volume through strategic upselling and personalized service. Telemarketing, Citrans Global Limited 2014 - 2016 Developed a script optimization strategy that improved call engagement rates by 20% and reduced call handling time by 15%. Maintained a call success rate of 35% by thoroughly researching prospects and personalizing outreach efforts. Upsold and cross-sold products during telemarketing calls, boosting average order value by 10% and enhancing customer satisfaction. Tracked and reported daily telemarketing activities, providing insights that led to a 15% improvement in campaign effectiveness. Utilized CRM software to manage and track leads, ensuring a follow-up rate of 90% and improving lead nurturing efforts. EDUCATION HND, Computer Engineering Yaba College of Technology, Lagos State. 2016 OND, Computer Engineering Yaba College of Technology, Lagos State. 2012 WAEC Fortuneland College, Ogun State. 2008 LANGUAGE English REFERENCE Available on request