Bob Chile Agada

Customer Service Advisor

ECHO-U LTD | Newcastle upon Tyne

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Take and reply to inbound customer calls and emails to convert into Bids or Orders.

Send product demos to qualified customers on request.

Emphasize saleable features, quote prices, and credit terms, and enter sales orders for orders obtained.

Provide feedback to customers on adequate stock levels.

Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.

Build and maintain customer relationships.

Review reports of business transactions.

Work with Outside Sales to establish and coordinate customer pricing profiles.

Support the Accounts Receivable department by responding to customer invoice.

Oct 2016 Dec 2016

Survey Administrator

NORTHUMBRIA UNIVERSITY | Newcastle upon Tyne

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Facilitated empowerment programs for the Cultural Spring Research.

Analysed correspondent's records in south shield and Sunderland

Motivate research team on follow-up with interested participants.

Feb 2016 April 2016

Field KYC Support Agent

AIRTEL NETWORK TELECOMMUNICATION | Onitsha

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Identified and deployed effective customer relationship.

Achieved coordination of sub-dealers contractors ensuring accurate supplies.

Escalated high-quality customer data handling.

Liaised with the stakeholders for the preparation of bids.

Supervised customer resolution points before top escalation.

Assisting management with customer service policies.

Resolve any customer grievances and provide solutions accordingly.

Strong organizational, administrative and interpersonal skills.

Jul 2011 Aug 2014

IT System Analyst

WATERAID INTERNATIONAL | Awka

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Customer Quality Planning/Analysis team ensure Experience Quality

Assembled system components for rural users' consistency of operation.

Coordinated team and relevant stakeholders on quality control and materials.

Designed project report template.

Mar 2010 Mar 2011