Boaze Sisay

Boaze Sisay Call Center resume KNOWLEDGE OF CAREER OBJECTIVE Customer satisfaction Arranging call backs A committed and well-motivated young person who aspires to hold a position where i will be able to interact with customers on a daily basis. Highly articulate & having a clear friendly voice, I am more than able to offer concise & polite assistance in a phone conversation. I am currently looking for an exciting opportunity in a customer focused environment, where he will be able to deliver a high quality service & support his client’s needs. Switchboard duties ACADEMIC QUALIFICATIONS Prequalifying prospects Customer service Kea Med Medical College Bsc in Nursing 2016 - 2020 Graduated Telemarketing LinkedIn Data analysis Course Completed Google API basics Course Completed 2020 – 2021 Cold calling Working as linguistic professional in Trustech it solutions. - Reception duties Resolving problems CALL CENTER SKILLS AQUIRED WHILST THESE 5 YEARS PERSONAL SKILLS Articulate Prioritizing work IT literate Discrete Team player • • • • • • • • • • Dealing with calls in a highly professional manner. How to act as the first point of telephone contact for a customer. Handling complaints in a diplomatic way. Accurately updating customer records with information. Responding to customers who have special communication needs, such as language difficulties or disabilities. Answering any queries quickly and efficiently. Quickly understanding a callers point of view and to empathise with them. Able to respond and adapt to the needs of all customers. Fully aware of all laws & regulations regarding data protection. Quickly processing information. KEY COMPETENCIES Time management Flexible Detail focused • • • • Excellent verbal and written communication skills. Ability to work with minimum supervision in a busy environment. Able to do repetitive tasks accurately over long periods of time. Working knowledge of MS Office software and spreadsheets. SELECTED ACHIVIEVEMENTS Qualified to TWB volunteer translation company PERSONAL DETAILS Boaze Sisay Virginia, USA T:- M:- E- Run a volunteer translation service on a Amharic language in translation without borders company. HOBBIES & INTERESTS I am musician, and have played in some bands. I am also a member of a local debating society, where is gets to speak in front of audiences and has to hold in depth conversations for long periods of time. REFERENCES – Available on request