Boateng Kwasi Gambrah

Curriculum Vitae Boateng Kwasi Gambrah PERSONAL INFORMATION: Boateng Kwasi Gambrah P. O. Box KS 12202, Prempeh II Street, Kumasi, Ghana --www.linkedin.com/in/gambrah-boateng-995a69185 CAREER SUMMARY Motivated Marketing Officer with 6+ years of progressive experience in the sales and marketing industry. Offering expertise in IT, Microsoft Office tools, and software development, with management aptitude. An energetic self-starter and team builder able to navigate high-stress situations and achieve goals on time and under budget. WORK EXPERIENCE June 2019 – Date GYAM Executive Hotel - Juabeng, Ghana (Hotel Manager). Ensured an outstanding guest experience throughout the entire stay, assisting • with transfer requests, restaurant bookings, and accommodation arrangements. • Used excellent problem-solving skills to resolve customer complaints quickly and effectively. • Grew room service revenue by 15% through effective upselling to premium menus. May 2021 – Aug 2021 Ghana Statistical Service – Kumasi, Ghana (Enumerator) • Adhered to census privacy requirements by observing nondisclosure of Information rules implemented by GSS • Conducted 259 questionnaires and over 500 interviews within three weeks by following CAPI scripts. • Brought relevant language skills and cultural familiarity to successfully access neighborhood residents. Aug 2018 – May 2019 Allianz Life – Kumasi, Ghana (Sales Agent / Team Leader). • Cultivated new business by offering presentations on financial well-being to individuals and groups on the subject of insurance. • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals. • Assisted all transactional services, including bank deposits, monetary claims, and financial transfers. Sept 2017 – Aug 2018 Kumasi Metropolitan Assembly, Ghana (Revenue Officer) • Negotiated customer repayment plans, consistently maximizing early payments to reduce debt recovery time. • Trained new team members on scripts, company services, and performance strategies and provided mentoring. • Delivered financial oversight and advice to corporate stakeholders, improving strategic planning. Curriculum Vitae Boateng Kwasi Gambrah June 2016 – Aug 2016 Electricity Company of Ghana – Abuakwa (Technical) • • • June 2015 – Aug 2015 Completed accurate and timely entry of meter data, processing on average 20 words per minute. Maintained smooth workflow by creating, recording, and documenting all tasks performed in Commercial Management System. Tracked usage of meter supplies and placed orders to, inventory levels. Electricity Company of Ghana – Adum (Marketing) • • • Set up, completed, and tracked customer surveys for local, regional, and national campaigns. Improved company customer service ratings by 5%. Maintained a complete database of all files, contacts, and project materials. EDUTECH – Santasi, Ghana (Self Employed). Jan 2015 – Jan 2020 • • • Maintained up-to-date knowledge of industry trends, consumer behavior, and competitor activity to develop effective sales initiatives. Promoted our software using exceptional interpersonal skills and excellent engagement abilities. Created positive awareness of our software through product sampling and seminars, driving sales by 10%. EDUCATION, COMMUNICATION, AND SKILL BA: Marketing June 2017 Christian Service University College – Kumasi, Ghana • • Coursework in Professional Prospecting skills. Coursework in Speech and Communication, Sociology, and psychology. General Arts, May 2013 Kumasi High School – Ghana. • Coursework in Economics, Geography, History, and Government. Martyrs of Uganda JHS Native language(s): English Other languages: French (Intermittent user). Curriculum Vitae Boateng Kwasi Gambrah Communication, Organizational and Managerial skills: I possess good oral and written communication skills gained through my experience as a marketing officer and a sales agent. As a member of the Organizing Committee and house coordinator for NUPS-G, I have gained good organizational/managerial skills having been involved as a team leader/team member in several organizational activities including event planning and management. Computer and Job-related skills: I possess a good command of data entry and quality control processes gained through my work experiences. Proficient in most Microsoft Office™ tools. I have a deep understanding in sales and marketing. I am also adept at managing various stakeholders during my tenure at Allianz life and Kumasi Metropolitan Assembly. Familiar with software engineering such as C++, HTML, and CSS, with a fast and stable internet connection. Personal Interests: Technology, Anime, History, and Art, Reading, Documentaries, Games, Wrestling, Football, Boxing, MMA. Driving license ▪B ADDITIONAL INFORMATION Projects ▪ The effect of the country - of - origin on consumer purchasing decision: the case of imported rice in Ghana ▪ Business plan (An initiative to start a rearing, slaughtering, and distribution of goat meat and Yields Company in Ghana.) ▪ Developed a computer-based fighting game using the Mugen engine. Professional Courses and Training • • • • • • • • • Financial Literacy Seminar on building money management skills.- Bridge of Hope Limited (2015) Web and software development- w3schools/ EDUTECH (2017) Entrepreneurship training- Super A1 Company limited (2021) Fundamentals of French- Duolingo (2020) Artificial Intelligence for All: How to prepare open training data and share it for re-use by others following international standards - Atingi (2024) Digital and Social Media Marketing - Atingi (2023) How To Write and Use a Business Plan -Atingi (2023) Machine Learning: Data Preparation and Feature Engineering – Atingi (2024) Launchpad to Fundamental Questions of Artificial Intelligence. Application of artificial intelligence in daily life – Atingi (2024)