Blossom

BLOSSOM OZIOMA ONYELEDO ABUJA, NIGERIA Email:-| Phone: - PROFESSIONAL SUMMARY Analytical and impact-driven professional with 5+ years of cross-functional experience in operations, stakeholder engagement, and organizational support. Proven ability to lead teams, streamline administrative processes, and deliver results in dynamic environments. Adept at solving problems, managing projects, and driving efficiency with a focus on client satisfaction and continuous improvement. PROFESSIONAL EXPERIENCE Operations Manager (Remote)​ Sakura Apartment, Owerri, Imo State | Sept 2024 – Present ●​ Remotely coordinated daily operations across a 20-unit residential complex, improving tenant satisfaction scores by 25% through process streamlining and prompt issue resolution. ●​ Managed a cross-functional team of 7 staff, introduced weekly performance tracking that improved task completion rates by 40%. ●​ Managed procurement processes and vendor relationships virtually, negotiating contracts that cut monthly operational costs by 15%. ●​ Implemented a maintenance request tracking system that reduced resolution time from 72 to 24 hours. ●​ Oversaw digital documentation and reporting systems for compliance and decision-making, improving visibility into recurring issues and resolution rates. ●​ Coordinated logistics for vendor services and reduced monthly operational expenses by 15% through renegotiated contracts. Administrative Officer​ The Oak School, Edo State | Sep 2023 – Aug 2024 ●​ Streamlined record-keeping systems and digitized over 1,000 student and staff records, increasing administrative efficiency by 35%. ●​ Coordinated over 30 school events and meetings, managing logistics, communication, and follow-ups with 100% deadline compliance. ●​ Supported daily office operations and acted as point of contact for over 50 staff and external stakeholders, ensuring seamless coordination. ●​ Reduced recurring errors in scheduling and data entry by introducing a centralized calendar and checklist protocol. Assistant Zoo Curator​ Imo State Zoological Gardens, Owerri | Nov 2021 – Jul 2023 ●​ Supervised a team of 12 zookeepers and volunteers, increasing animal welfare compliance scores by 20% in regulatory inspections. ●​ Led redesign of animal enrichment programs and visitor education tours, increasing visitor engagement and retention by 30%. ●​ Co-managed an annual operational budget of ₦10M, identifying cost-saving opportunities that cut non-essential spending by 12%. ●​ Collaborated with veterinary staff to maintain a 98% animal health rate through consistent record-keeping and early intervention protocols. EDUCATION Imo State University, Owerri, Nigeria Bachelor of Science (B.Sc.) in Zoology – Second Class Upper Division Dec 2017 – Nov 2021 SKILLS ●​ Business Analysis & Problem-Solving – Skilled in breaking down complex problems, identifying root causes, and developing actionable solutions using structured thinking. ●​ Project Coordination – Experienced in managing timelines, resources, and stakeholder communications across cross-functional teams. ●​ Process Improvement – Proficient in analyzing workflows and implementing operational changes that enhance efficiency and reduce costs. ●​ Consulting Frameworks – Familiar with SWOT analysis, Porter's Five Forces, and root cause analysis techniques for strategic planning. ●​ Microsoft Office Suite – Advanced in MS Excel (PivotTables, VLOOKUP, data analysis), MS Word (document formatting and reporting), and PowerPoint (business-grade presentations). ●​ Research & Data Interpretation – Adept at gathering, synthesizing, and presenting data to support evidence-based decision-making. ●​ Client Relationship Management – Strong interpersonal skills with a track record of delivering excellent service in client-facing and operational roles. ●​ Written & Verbal Communication – Clear, concise communicator with experience preparing reports, documentation, and educational content for diverse audiences. ACHIEVEMENTS & LEADERSHIP ●​ Vice President, National Association of Science Students – Imo State University Chapter -)​ Led a 12-member executive council, coordinated academic programs and outreach initiatives for over 500 science students. Increased event participation by 40% through strategic planning and effective communication. ●​ Team Lead, Operations Optimization Taskforce – Sakura Apartment (2025)​ Appointed to lead a process improvement taskforce that identified and resolved service delivery bottlenecks, reducing tenant complaints by 30% in under three months. ●​ Youth Fellowship Coordinator – Cathedral of the Transfiguration of Our Lord Jesus Christ, Owerri -)​ Directed weekly youth programs and mentorship sessions for over 60 young adults. Boosted engagement by 50% through program redesign, leadership workshops, and targeted outreach.