Blossom Ukwu

ONYINYE BLOSSOM UKWU Kubwa, Abuja, Nigeria. | --SUMMARY ● Energetic self-starter with over 2 years’ experience in Customer Relations and Marketing. ● Excels in providing exceptional service to clients; especially skilled in handling challenging customers. ● A well-coordinated individual currently searching for a working environment that can help improve my current work opportunities. ● A collaborative team player. EDUCATION Enugu State University Of Science And Technology – BSc. Business Administration DE-YET COLLEGE WASSCE September 2016 –May 2021 September 2009 – June 2015 WORK EXPERIENCE Administrative Secretary VITOL GROUP – Abuja, Nigeria. May 2024 – till date • Front Desk Management. • Managing Office Operations. • Handling incoming and outgoing communications, including emails, phone calls, and mail. • Drafting, formatting, and proofreading documents, reports, and presentations. • Maintaining accurate and organized records, both physical and digital. • Scheduling and organizing meetings, preparing agendas and taking minutes. Front Desk officer Pwan max – Enugu state, Nigeria. August 2023 – December 2023 • Warmly greeting and welcoming guests, ensuring their comfort, and guiding them to the appropriate department for their appointments. • Answering, screening, and professionally forwarding incoming phone calls. • Addressing questions and providing information about the organization, its services, and its policies. Assistant Administrative Officer July 2022 – May 2023 National Youth Service Corps Ministry Of Commerce – Enugu State, Nigeria. • Delivery of letters to clients. • Providing periodic updates to the supervisor regarding the field workers. Manager/Customer Relations Officer NiceSteph International Limited – Enugu State, Nigeria. • February 2022 - May 2022 Responding to customer inquiries via phone, email, chat, or in-person, providing accurate information about products, services, and policies. • • Addressing and resolving customer complaints and issues in a timely and professional manner. Gathering customer feedback through surveys, direct communication, and other methods to understand customer needs and improve services. SKILLS • Effective Communication • Computer Literacy • Team player REFERENCES Available upon request • • • • Organizational Skill Emotional Intelligence CRM tools proficient Adaptability