BLOSSOM LIVINGSTONE
OBJECTIVE
CONTACT
-
To obtain a dynamic position in a professional environment where I
can apply my skills in customer service, sales, virtual support, and
front desk operations. I aim to contribute to business success by
delivering excellent client experiences, resolving inquiries efficiently,
and supporting administrative and communication processes with a
high level of professionalism and reliability
Rivers state, port-harcourt
EXPERIENCE
SKILLS
Call center Agent
CareLine Connect
Excellent written and verbal
communication
05/10/2016 20/10/2017
Handled an average of 80+ inbound and outbound calls daily,
providing exceptional customer support across multiple sectors
100%
(telecom, e-commerce, banking).
Active listening
100%
Resolved customer inquiries, complaints, and technical issues
with a 90% first-call resolution rate.
Empathy and patience
100%
Accurately documented call information using CRM software
(e.g., Zendesk, Freshdesk), ensuring up-to-date records.
Clear and articulate phone
100%
Provided product and service information to customers,
promoting upselling and customer retention.
Conflict resolution
100%
Collaborated with team leads and quality assurance to improve
Call control techniques
call scripts and customer interaction strategies.
100%
Google Workspace / Microsoft Office,
Canva
100%
CRM systems (HubSpot, Zoho, etc.)
100%
Online Research and reporting
Received “Agent of the Month” 3 times for top performance in call
handling, empathy, and resolution speed.
Call center Agent
TransCall International
11/11/2017 05/06/2018
Supported senior agents with basic customer service tasks and
call monitoring.
Learned effective communication techniques, call etiquette, and
100%
CRM documentation.
Data entry and management
Assisted with email follow-ups and live chat responses.
100%
Participated in training on conflict resolution, data privacy, and
call escalation procedures.
Call Center Agent
CareConnect Callers
02/09/2018 31/12/2018
Responded to a high volume of incoming and outgoing calls daily,
delivering prompt and courteous assistance to customers from
diverse sectors.
Efficiently resolved customer concerns and inquiries, consistently
achieving a high first-contact resolution rate.
Maintained accurate and up-to-date records of all customer
interactions using CRM platforms such as Zendesk and
Freshdesk.
Offered clear guidance on products and services, supporting
customer satisfaction and retention efforts.
Collaborated with team leads to enhance service quality and
streamline communication strategies.
Honored multiple times as “Employee of the Month” for
exceptional service, professionalism, and issue resolution
Customer Service Representative
VoxaCare
17/02/2019 21/10/2019
Successfully resolved customer issues and complaints,
maintaining a 90% first-contact resolution rate.
Logged call details
Responded to a high volume of incoming and outgoing calls daily,
delivering prompt and courteous
Delivered friendly and effective support to customers via phone,
email, and live chat, resolving inquiries and complaints with a
focus on satisfaction and efficiency.
Maintained a high level of product knowledge to guide customers
in choosing the right services and troubleshoot common issues.
Logged all interactions in the company’s CRM system, ensuring
accurate tracking and follow-up on customer requests.
Handled up to 100+ customer interactions daily, maintaining a
professional and empathetic tone at all times.
Escalated complex issues to appropriate departments and
followed through to ensure complete resolution.
Contributed to a 20% increase in customer satisfaction scores
through clear communication and proactive service.
Customer Service Representative
NexaSupport
02/12/2019 04/05/2020
Supported the customer service team in managing incoming calls
and assisting with routine queries.
Learned core principles of effective customer interaction, data
entry, and conflict resolution.
Participated in ongoing training on customer care best practices,
complaint handling, and CRM tools.
Helped track customer feedback and prepared daily support
reports for team leads.
Customer Service Representative
CrossVoice Network
08/08/2020 11/09/2021
Provided top-notch assistance to customers by phone and email,
ensuring timely resolution of billing issues, service interruptions,
and product inquiries.
Demonstrated empathy and patience, even in high-pressure
situations, resulting in a 95% customer satisfaction rating.
Collaborated with cross-functional teams (technical support,
sales, billing) to deliver a seamless customer experience.
Met or exceeded performance targets for call handling time,
response rate, and quality assurance audits.
Identified recurring customer issues and shared insights with
supervisors to help improve internal processes.
Trained and mentored new team members on customer
interaction skills and CRM systems.
Virtual Assistant
SwiftTask Hub
02/02/2022 31/12/2022
Provided comprehensive administrative support to 5+ clients
across industries including e-commerce, real estate, and
consulting.
Managed calendars, scheduled meetings, and coordinated virtual
appointments using tools like Google Workspace, Calendly, and
Zoom.
Handled email management, responding to inquiries, organizing
inboxes, and drafting professional correspondence.
Created and updated spreadsheets, reports, and presentations to
support daily operations and project tracking.
Managed social media accounts (Facebook, Instagram, LinkedIn),
including content scheduling, audience engagement, and basic
graphic design using Canva.
Performed online research, data entry, and CRM updates with
high accuracy and attention to detail.
Maintained client confidentiality while working independently in a
deadline-driven environment.
Virtual Assistant
CoreTask Assists
06/01/2023 14/09/2023
Supported small business owners by handling daily
administrative tasks, improving workflow and productivity.
Scheduled and confirmed meetings, followed up on deadlines,
and managed shared files via Google Drive and Dropbox.please
Responded to customer support tickets and live chats using
platforms like Zendesk and Tidio.
Assisted in basic bookkeeping tasks including invoice creation,
payment tracking, and expense monitoring with Wave &
QuickBooks.
Helped with travel planning, itinerary preparation, and vendor
communications.
Built positive relationships with clients by maintaining
professionalism, responsiveness, and discretion.
Virtual Assistant
15/11/2023 -
VirtuEdge Solutions
Present
Supported small business owners by handling daily
administrative tasks, improving workflow and productivity.
Scheduled and confirmed meetings, followed up on deadlines,
and managed shared files via Google Drive and Dropbox.
Responded to customer support tickets and live chats using
platforms like Zendesk and Tidio.
Assisted in basic bookkeeping tasks including invoice creation,
payment tracking, and expense monitoring with Wave &
QuickBooks.
Helped with travel planning, itinerary preparation, and vendor
communications.
Built positive relationships with clients by maintaining
professionalism, responsiveness, and discretion.
EDUCATION
Industrial Chemistry
2024
Ignatius Ajuru University of Education
Call center Managemet
2023
RemoteEdge Academy
Virtual Assistant
Certification
REFERENCE
Available on request -
2025
