Blooming Celadon

Russell Mae Licardo A+ ADMIN ASSISTANT | CANVA WIZARD | SOCIAL MEDIA CONTENT DESIGNER | CUSTOMER SERVICE ASSOCIATE OBJECTIVE As career objective, I aspire to join a highly dedicated team of individuals who prioritize growth and collaboration, providing an environment where I can continuously challenge myself and strive towards achieving my professional goals. CONTACT-Metro Manila, Philippines EDUCATION Our Lady Of Fatima University -) College Level Bachelor Science of Nursing EXPERIENCES Convergys Fraud Analyst Support | August 2016 – January 2018 We handle both inbound and outbound operations. Our role is to maintain the integrity and security of our customers' online transactions. If we detect fraudulent activity, we are also responsible for managing customer order releases and cancellations. Inspiro SKILLS Strong proficiency in designing platform such as Photoshop and Canva. Proficient in using digital communication tools, project management tools, and office productivity software. Ability to work independently and manage multiple tasks and priorities. Proven experience in customer service (chat and email support) Strong communication skills, both written and verbal. Familiarity with social media platforms and content scheduling tools. Ability to work remotely and manage time effectively to meet deadlines. Outbound Sales Support | April 2018 – June 2019 Using our prospective customer leads, I call our clients to schedule an appointment to provide better assistance with their websites. I assist clients step by step on how to register their domain names. I also offer insights and helpful recommendations to help them make informed decisions about which hosting plan would be the best fit for their company. Digital Room Inc. Customer Service Support | August 2019 – December 2019 This is a blended account, offering both voice and chat support. I've helped our customers with simple designs for their banners, postcards, flyers, brochures, labels, and business cards. Portfolio? More information about me? Visit my website. https://bloomingceladon.wordpress.com