BLIZELDA
CAITOR
e-Commerce Virtual Assistant
PROFESSIONAL SUMMARY
Results-driven e-Commerce Virtual Assistant with over 3 years of experience in dropshipping, product
research, and full store management. Proven ability to optimize listings, handle customer inquiries
efficiently, and drive store profitability. Adept at utilizing tools like Zik Analytics, AutoDS, and DSM Tool to
maximize sales and streamline operations. Passionate about delivering exceptional customer service and
enhancing store performance.
PROFESSIONAL EXPERIENCE
Zoho Email Creation Virtual Assistant | N.G.C.A Technology Enterprises LTD
May 2023 –April 2024
Create Zoho Mail accounts for users using organization-specific domains.
Ensure correct assignment of user roles (Admin, User, etc.).
Assist in verifying and linking custom domains to Zoho Mail.
Guide clients in updating DNS settings (MX, SPF, DKIM).
Collect and verify user information required for account setup.
Maintain confidentiality and data privacy at all times.
Provide clear guidance for Zoho Mail login, email client setup, and mobile configuration.
eBay Store Manager | Australia Dropshipping
May 2019 –January 2022
Managed full store operations, from product listing to customer service and order fulfillment.
Resolved 100+ customer inquiries weekly with a 95% satisfaction rating within 24-hour SLAs.
Conducted stock availability checks and ensured timely order processing.
Optimized product listings, improving visibility and boosting sales.
eBay Market Researcher & Lister | UK Dropshipping
Nov 2018 – May 2019
Identified high-demand products on Amazon using Web Seller Guru, increasing sales performance.
Uploaded and optimized product listings for better search ranking.
eBay Lister, Researcher, Title Optimizer | US Dropshipping
Apr 2018 – Dec 2018
Conducted market research using Zik Analytics to identify profitable products.
Sourced and listed competitive products from Home Depot and Walmart via DSM Tool.
eBay Virtual Assistant | Quest Coaching Club
Oct 2017 – Mar 2018
Performed price checks and updated listings for competitive pricing.
Processed customer orders and input shipping details into spreadsheets for tracking.
eBay Lister & Product Researcher | Wowtrust Dropshipping UK
Jun 2017 – Aug 2018
Used Zik Analytics to find products with 8+ sales in 30 days and a price above €10.
Sourced lower-priced alternatives from Amazon and uploaded them via AutoDS.
Created optimized product titles and edited images to enhance listing appeal.
SKILLS
E-Commerce Platforms: eBay, Amazon,
Home Depot, Walmart
Dropshipping & Order Fulfillment
Market Research & Product Sourcing
Customer Service & Query Resolution
Listing Optimization & SEO
Tools & Software: Zik Analytics, DSM
Tool, AutoDS, Web Seller Guru
Photo Editing (Basic)
Spreadsheet & Data Management
EDUCATION
CONTACT
Mindanao State University
-
2018
-
Bachelor of Elementary
Education
STI College Cagayan de Oro
2008
Bachelor of Science in
Information Technology
https://www.linkedin.com/in
/blizelda-caitor-97280b140/
https://www.upwork.com/fr
eelancers/~01e0c1c9b322e
1f872?mp_source=share
https://www.onlinejobs.ph/j
obseekers/info/437234
