Blessy Dale W. Gacasan
Mobile no:-
Email-address:-
OBJECTIVES:
I would like to obtain a position in a company that offers exceptional career opportunities, and that
continually challenges my work ability.
PROFILES:
● 3rd year college student
● Enthusiastic, resourceful and trainable.
● Fluent in English
● Quality assurance.
● Highly motivated with strong organizational skills to effectively prioritize tasks
● Ability to handle a wide range of responsibilities.
EDUCATIONAL BACKGROUND:
Formation School & Kiddies Learning Center
14 J Osmeña Blvd., Cebu City
1999 - 2005
University of San Carlos – North Campus
Gen. Maxilom, Cebu CIty-
University of San Carlos – Talamban Campus
Bachelor of Science in Civil Engineering
NasipitTalamban, Cebu City-
University of San Carlos – Main Campus
Bachelor of Science in Accounting Technology
P.Del Rosario, Cebu City-
EXPERIENCE:
Vanilla Networks Inc.,
Virtual Assistant
7f, Unit 702, TGU Bldg., IT Park, Lahug
March 2013 – June 2014
- Answering customer queries by phone, email, chat or instant messenger
- Providing general, technical, sales and/or billing support to customers
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Processing orders and refunds
Data gathering and research tasks
Teleperformance
Customer Service Representative
3f Insular Life Bldg., Cebu Business Park, Cebu City
June 2014 – December 2014
- Answering customer queries by phone
- Providing technical support to customers
24/7 Customer Philippines, Inc
Chat Support
6th Floor eBloc Tower 3, Geonzon Street, Cebu IT Park
January 2015 – October 2015
- Answering customer queries through chat
- Providing technical & billing support to customers
Steeline Techno Services
Accounting Assistant
Urgello Street, Cebu City
December 2015 – May 2017
- Accounting assistant
- Handling payroll and billing files
- Answering phone calls and queries
Numerator (formerly known as Infoscout)
Team Lead, Virtual Assistant
May 2017 – January 2021
- Answering customer queries through the software Zendesk
- Providing technical and admin support to customers/users
- Quality testing of phone applications
Sowa Marketing Agency
Executive Assistant
September 2020 - September 2021
- Managing email & calendar events
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Booking appointments
Take down minutes of meetings
Managing leads and clients using Recruit CRM
Answering customer queries through email
Scheduling appointments with manufacturers
Performing data gathering and research tasks
Processing orders and refunds
Creating Instagram content and scheduling posts
Instagram engagement specialist
