Blessings Muwela

BUSINESS OPERATIONS PORTFOLIO REPORT A comprehensive record of work accomplished at Plus260 Tech Solutions, Lusaka, Zambia. Prepared by Blessings Muwela Co-Founder and Operations Manager March 2026 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions PURPOSE OF THIS REPORT Why This Report Exists This report was prepared by Blessings Muwela to provide a clear, visual, and verifiable record of the work performed while co-founding and operating Plus260 Tech Solutions. It documents real systems, real results, and real responsibilities across eight years of business operations. What It Demonstrates The report serves as proof of practical, hands-on experience across e-commerce operations, customer service management, inventory control, product catalogue management, and digital marketing. Every screenshot is authentic and sourced directly from the business platforms used during day-to-day operations. Nothing has been fabricated or altered. Who It Is For This document is intended for prospective clients and employers who want to understand the scope, scale, and quality of work delivered during the years of running Plus260 Tech Solutions. It supports professional applications by showing real operational output rather than a list of claimed skills. The Business at a Glance Plus260 Tech Solutions grew to serve thousands of individual and corporate clients across Zambia, accumulated over 160 verified Trustpilot reviews, and operated a multi-channel presence spanning a live e-commerce website, a mobile store app, social media platforms, and a professional customer support helpdesk. KEY NUMBERS AT A GLANCE $1.5M+ 20,000+ 30,000+ 75% Revenue Generated Individual Clients Parcels Fulfilled Klaviyo Open Rate 25,000+ 160+ 25+ 2 Social Followers Trustpilot Reviews Staff Managed Stores Built Page 2 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions PRODUCT CATALOGUE AND ONLINE STORE Plus260 Tech Solutions operated a fully featured e-commerce store built on BigCommerce, selling electronics, gadgets, laptops, accessories, and lifestyle products. Every product listing — from sourcing and photography through to pricing, variant configuration, and SEO — was managed hands-on. Figure 1: Product Listings — Fashion Accessories Category The Plus260 store catalogue showing PU Leather Handbags across four color variants, each priced at K150. Managing this catalogue involved sourcing, writing product descriptions, setting prices, and keeping listings current across every category from electronics to fashion accessories. Page 3 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions Figure 2: Huion H430P Drawing Tablet — Live Listing and Physical Stock The live product listing for the Huion H430P Digital Drawing Tablet at K1,130 shown alongside the physical item held in-hand. This confirms that inventory was physically received, inspected, and matched to the online listing before going live — reflecting full involvement in the product lifecycle from sourcing to dispatch. Page 4 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions Figure 3: Melbourne Marble Phone Case — Multi-Variant Product Page A detailed product page for the Melbourne Marble IMD Phone Case at K180, showing color options (Ceramic Black and Ceramic White) and model variants spanning iPhone 7/8 through iPhone 11 Pro Max. Building and maintaining pages like this required proficiency in BigCommerce product option configuration, pricing, description writing, and shipping setup. Page 5 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions Figure 4: Brand New Laptops Category with Trustpilot Badge The Brand New category on the Plus260 mobile store showing laptop brands including MSI, HP, Dell, Lenovo, and Xiaomi. The Trustpilot badge displaying 160 verified reviews is visible — a trust signal built through consistent service. Managing this category involved sourcing premium devices, competitive pricing, and maintaining inventory to serve both individual and corporate clients. Page 6 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions CUSTOMER SUPPORT AND ORDER FULFILLMENT Customer support was a core daily operation. Using Reamaze CRM, hundreds of conversations were handled every week across email, live chat, and phone. The focus was always on fast, accurate, and empathetic responses that turned first-time buyers into loyal returning clients. Figure 5: Live Customer Support — Reamaze Helpdesk Interface An active customer support conversation in Reamaze. A customer reached out about her ring light delivery, giving advance notice of her availability window. Managing this inbox daily required prompt responses, logistics coordination, and keeping customers informed at every step. This was a core daily responsibility across hundreds of email and live chat conversations. Page 7 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions CUSTOMER REVIEWS AND REPUTATION MANAGEMENT Building trust was central to the business model. Over 160 verified Trustpilot reviews and 167 product reviews on the store app were accumulated through consistent service quality. Every review reflected a real customer interaction that was personally managed. Figure 6: Verified Customer Reviews — Plus260 Mobile Store App Verified five-star reviews on the Plus260 store app showing 167 product reviews and 31 shop reviews. Customers praised proactive communication, fast responses, and a smooth purchase experience. Building this reputation required consistent service delivery and honest communication at every point of the customer journey. Page 8 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions INVENTORY AND STOCK MANAGEMENT Stock management ran across a physical warehouse and an online storefront simultaneously. Serial-number-level inventory tracking, real-time stock updates, and clear delivery policy communication were all maintained to ensure customers always received accurate information. Figure 7: Out-of-Stock Management — Lenovo IdeaPad 3 S300 An Out of Stock status on the Lenovo IdeaPad 3 S300 (K5,500). Managing stock levels in real time was a critical responsibility. When products sold out, listings were updated immediately to prevent failed orders and customer disappointment. This required constant coordination between the physical inventory team and the online store backend. Page 9 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions Figure 8: Apple Lightning Cable — Live Stock Count and Delivery Policy The Apple Lightning to USB Cable product page at K250 with a live stock count of 4 units and clearly written delivery policies: same-day delivery within Lusaka for orders placed before 15:00 on weekdays and 11:00 on Saturdays. Maintaining accurate stock figures and clear fulfilment policies were responsibilities handled personally. Page 10 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions Figure 9: Master Inventory Spreadsheet — Serial Number and Order Log A master inventory spreadsheet tracking every device sold, with columns for date, device type, storage variant, serial number, order number, and color. This meticulous record-keeping across dozens of transactions weekly was essential for post-sale support, warranty tracking, and logistics coordination. Page 11 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions MARKETING AND CUSTOMER ENGAGEMENT Digital marketing and customer engagement drove traffic and conversions across the store. Promotional campaigns, popup deals, localized chat greetings, and a social media presence that reached 25,000+ followers were all designed and executed in-house. Figure 10: Promotional Popup and Live Chat Widget — plus260.store The Plus260 store homepage showing a promotional popup for a 30W Car Modulator at K290, alongside a live chat widget greeting visitors with the Zambian greeting 'Mulibwanji!' These engagement tools were designed and managed to improve conversion rates, combining localized language with targeted product deals to connect with the Zambian customer base. Page 12 of 13 Business Operations Portfolio Report Blessings Muwela | Plus260 Tech Solutions SUMMARY OF SKILLS AND CAPABILITIES DEMONSTRATED E-Commerce Store Management Built and maintained a full-featured BigCommerce store managing product listings, pricing, variant options, stock levels, and shipping configurations across hundreds of products. Customer Service and Helpdesk Management Handled high-volume customer inquiries via Reamaze, managing email threads, live chat, order updates, and delivery coordination for thousands of individual and corporate clients. Inventory and Stock Control Maintained a detailed master inventory log tracking device serial numbers, storage variants, colors, order numbers, and sale dates, enabling accurate post-sale support and warranty management. Product Sourcing and Catalogue Management Sourced a diverse product range including smartphones, laptops, accessories, drawing tablets, and fashion items. Managed product photography, descriptions, pricing, and multi-variant configurations. Digital Marketing and Customer Engagement Created and deployed promotional popups, product deal campaigns, and localized chat widget greetings to drive conversions and improve engagement across the online store. Reputation Management Grew the store's verified review base to over 160 Trustpilot reviews and maintained a strong rating through consistent, proactive customer communication. Logistics Coordination Managed same-day and scheduled delivery operations, including real-time communication with delivery teams and customers to ensure smooth order fulfillment. Email Marketing via Klaviyo Applied four years of Klaviyo experience to drive repeat purchases and maintain customer relationships through targeted campaigns achieving a 75% open rate. Blessings Muwela Co-Founder and Operations Manager Plus260 Tech Solutions | Lusaka, Zambia | March 2026 Page 13 of 13