Blessings Muwela

I am an e-commerce and operations professional with 8 years of experience building and running a high-volume electronics retail business in Zambia. As founder and CEO, I grew the business to over $1.5M in revenue, served 20,000+ individual clients, retained 20+ corporate accounts, and fulfilled 30,000+ parcels through an in-house logistics operation I built from the ground up.

I built two full e-commerce stores from scratch on Shopify and BigCommerce, managing everything from product catalogue setup and theme customisation to third-party app integrations, order processing, and returns. I implemented Klaviyo from the ground up and sustained a 75% email open rate across all campaigns — well above the industry average of 20 to 35%. My work covered welcome flows, abandoned cart sequences, post-purchase automation, audience segmentation, and campaign analytics.

On the customer support side, I implemented Reamaze CRM from scratch, built ticket workflows and canned responses, set up multi-channel routing, and managed high-volume communication across email, phone, and live chat. I also led a team of four social media staff and grew the business Instagram account to 25,000+ followers organically, making it the primary sales channel.

Beyond the storefront, I managed a full in-house last-mile delivery operation, coordinated suppliers, handled stock reconciliation, and maintained serial-number-level inventory records across hundreds of devices.

I hold an MBBS degree from Jiujiang University in China, which positions me well for Medical Virtual Assistant roles requiring medical terminology, clinical documentation, and patient-facing communication. I am also currently completing a data collection contract on Upwork with FXC Intelligence, focused on cross-border payments research for Zambia.

I am reliable, detail-oriented, and available immediately for remote work. I bring a business owner’s mindset to every engagement and am comfortable working independently across time zones.