BLESSINGS MUSA
Cell: -
Email:-
PERSONAL DETAILS
LanguageEnglish
ACADEMIC PROFILE
(1) Masters of Business Administration (Current Part-time study)
(2) BSc Honors Degree in Psychology (2004)
(3) CCNA (Current Part-time study)
DETAILED PROFESSIONAL EXPERIENCES
1) Manager (Homestead Pharmacy) - May 2001-Feb 2006
Responsibilities:
Payroll Administration and general HR functions.
Client Resource Management and Business Development.
Monitor and analyze Revenue streams so as to improve turnover.
Create and review daily, weekly monthly reports for Senior Management.
2) Enumerator (CSO) - Feb 2006- May 2010
Responsibilities:
Planning, proposing and motivating for Surveys.
Financial management of allocated resources.
Setting up Census data collection and tracking Respondents.
Campaign monitoring, data analysis and optimization recommendations.
Delivery on strategic goals, meeting set targets, and discovering new opportunities.
3) Customer Service Associate (Amazon)- July 2012 to December 2012
Responsibilities
Empathizing and prioritizing customer needs
Resolving conflicts and setting appropriate customer expectations
Determining customer needs and providing appropriate solutions
Upholding company values
4) Technical Customer Service Associate – January 2013 to July 2013
Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
Proactively working with customers to understand how they use AWS services and difficulties they have, and providing valuable feedback to business and development teams.
Interacting with finance, development teams and customers.
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer.
Helping to field customer e-mails and phones with their account/ billing inquiries and requests.
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
Helping to contribute content on AWS Developer Forum
5) Cloud Support Associate – July 2013 to February 2015
Resolving customer issues on the Linux and Windows platform.
Specialized in resolving customer issues within the Database profile (Redshift, .
Applying advanced monitoring and troubleshooting techniques to provide unique solutions to customers' individual needs
Interacting with leading Enterprise, Business and Developer customers
Working directly with other engineers to help reproduce and resolve customer issues
Providing feedback to internal AWS teams on how to improve services
Driving customer communication during critical events
6) IT Manager (Anopha Consultancy) – March 2015 to February 2017
Building, motivating and mentoring team.
Project & product management to completion.
Using metrics, monitoring and alarming to measure and improve the operational processes and performance of the team.
Auditing and ensuring implementation of security best practices.
Developing IT strategies that complement overall business strategy.
Vendor selection, System and contract management.
Liaison between business stakeholders, technical architects, SMEs and development teams.
7) Programme Manager (GT Scholars) – April 2017 to present
IT Skills:
MySQL
PS/SQL
MS SQL
Postgres
Linux
Networking: Security, Maintenance and Troubleshooting
AWS Services (EC2, VPC, S3, RDS, Redshift, Autoscaling etc)
Windows Server
LAMP
Solid understanding of Cloud Computing
Cisco IOS
Load Balancing
Google Adwords
REFEREES:
Mr R. Muchabaiwa
Director
Anopha Design Arc-
Mr Killip Swart
Operations Manager
AmazonWeb Services (AWS)-
Mr A Morton
Operations Manager
Amazon Web Services (AWS)-
`
