BLESSING INYENE WILLIAMS
Customer Support Professional
Rivers State, Nigeria
https://www.linkedin.com/in/blesswillz
PROFESSIONAL SUMMARY
Detail-oriented Customer Support Representative and Administrative Professional with
experience in email and chat support, CRM systems, ticket management, and customer
record documentation. Proven ability to resolve inquiries efficiently, maintain accurate
documentation, and follow structured internal processes. Strong written communication skills,
high typing accuracy, and experience working in remote and team-based environments. Adept
at issue escalation, workflow coordination, and customer satisfaction improvement.
CORE COMPETENCIES
Email & Chat Support
Customer Inquiry Resolution
CRM Management (HubSpot, Zoho, Zendesk, Freshdesk)
Support Ticket Management
Data Entry & Record Maintenance
Administrative Support
Issue Escalation & Case Documentation
Remote Collaboration (Slack, Trello, Asana)
Google Workspace & Microsoft Office
Time Management & Process Compliance
Customer Retention & Satisfaction
Cross-Functional Communication
PROFESSIONAL EXPERIENCE
Customer Service & Support Personnel (Remote – Freelance)
January 2025 – April 2025
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Responded to customer inquiries via email, chat, and phone with timely and accurate
solutions.
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Managed customer records using HubSpot, Zoho CRM, and Slack communication
channels.
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Resolved account-related issues, service requests, and product support concerns.
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Escalated complex issues to relevant departments following SLA guidelines.
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Documented customer interactions and maintained detailed support logs.
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Collaborated remotely with cross-functional teams to improve workflow efficiency.
Virtual Assistant / Customer Support (Remote – Contract)
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Managed daily customer emails and support tickets with high accuracy.
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Updated CRM systems and maintained clean customer databases.
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Assisted with order tracking, billing inquiries, and service-related questions.
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Maintained compliance with internal communication and reporting standards.
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Met daily and weekly performance targets independently.
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Administrative & Student Support Officer
Povo Mart International School, Etche, Rivers State
April 2024 – Dec 2025
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Provided frontline administrative and customer support to 50+ students and parents
weekly.
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Managed student records, attendance logs, reports, and confidential documentation.
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Logged, tracked, and followed up on inquiries to ensure timely resolution.
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Improved documentation accuracy and reduced record retrieval time.
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Coordinated scheduling and supported daily operational activities.
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Maintained compliance with institutional policies and data confidentiality standards.
EDUCATION
Bachelor of Science (BSc), Human Physiology
University of Uyo, Nigeria – 2023
Diploma in Biomedical Photography
University of Uyo, Nigeria – 2018
CERTIFICATIONS & TRAINING
Digital Witch Support Community
In-Demand IT Support Skills – Dec 2025 – Feb 2026
TechCrushAfrica Cybersecurity Scholarship Program
March 2025 – June 2025
Key Areas:
Cybersecurity Fundamentals
Incident Response & SOC Operations
Threat Detection & Malware Analysis
SIEM Basics
Wireshark & Nmap
Log Analysis & Network Fundamentals
Member, Professional Association of Practicing Clinical Physiologists in Nigeria (PAPCPN)
TECHNICAL SKILLS
CRM & Ticketing Systems: HubSpot, Zoho CRM, Zendesk, Freshdesk
Communication Tools: Slack
Project Management: Trello, Asana, Monday.com
Email Platforms: Gmail, Outlook
Google Workspace: Docs, Sheets, Drive
REFERENCES
Available upon request.
