Blessing Uduchukwu Ike

BLESSING UDUCHUKWU IKE Nigeria |-| - /LinkedIn: https://www.linkedin.com/in/blessing-uduchukwu-ike- PROFESSIONAL SUMMARY Detail-oriented and proactive Virtual Assistant and Customer Care Officer with a proven track record in client communication, administrative support, and customer service. Adept at email and calendar management, CRM tools, and problem resolution. Skilled in optimizing workflows and fostering seamless remote collaboration. Seeking a remote role where I can leverage my expertise to enhance business operations and customer satisfaction. CORE SKILLS & COMPETENCIES Virtual Assistance: Email & Calendar Management, Data Entry, Documentation Customer Support: CRM, Client Relations, Issue Resolution Follow-ups , Administrative Support: Scheduling, Report Preparation, Data Organization , Remote Collaboration: Google Workspace, Microsoft 365, Zoom , Business Communication:, Client Engagement. PROFESSIONAL EXPERIENCE Freelance Virtual Assistant (Remote) Virtual Assistant | 2021 – 2022 Managed emails, calendars, and administrative tasks for multiple clients Conducted market research and organized documents for business efficiency. Provided customer follow-ups to ensure satisfaction and timely response. Excrelate Data Visualization Virtual Internship (Remote) Data Analyst Intern | 2025 – Present Conducting data analysis to improve customer service operations. Assisting in data-driven strategies for client relationship management Excelerate Virtual Internship (Remote) Project Management Associate | Dec 2024 – Jan 2025 Assisted in project coordination, stakeholder engagement, and risk management. Created reports and presentations to support business decisions. Greensols Energy Revolution (Nigeria) Customer Care & Administrative Officer, Sales Representative | 2010 – 2012 Delivered customer support services, handling inquiries and resolving complaints. Scheduled meetings, maintained documentation, and supported sales operations. Increased customer retention through proactive engagement and follow-ups. John Holt Plc (Nigeria) Warehouse Manager | 2012 – 2023 Supervised inventory and stock movement, ensuring accurate record-keeping. Coordinated with logistics teams and suppliers to enhance operational efficiency. Managed customer service inquiries related to stock availability and delivery timelines. EDUCATION University of Ibadan – Postgraduate Diploma in Project Development Management | 2019 – 2020 Federal Polytechnic Oko – Higher National Diploma in Mass Communication | 2006 – 2008 Federal Polytechnic Oko – National Diploma in Mass Communication | 2002 – 2004 TRAINING & CERTIFICATIONS Virtual Assistant & Customer Service Training – Digital Witch (Ongoing) Data Analytics Training – Agility Foundation (Ongoing) TOOLS & SOFTWARE Administrative & Productivity: Pick-time ,Calendly Microsoft 365, Google Workspace, Dropbox,Gogle Drive Customer Relationship Management (CRM):Hubspot,Click up,Zendesk,Slack Communication & Collaboration: Zoom, Microsoft Teams ,Loom,Discord,Google meet LANGUAGES ● English – Fluent REFERENCES ● Available upon request.