Blessing Uchechukwu

BLESSING CHINWEOTITO UCHECHUKWU Data Analyst/Business Analyst Email:-| Phone: - | Location: Nigeria ----------------------------------------------------------------------------------------------------------------------I am a Results-driven Data Analyst and Business Analyst with over 7 years of experience in banking, customer service, and business process improvement. Successfully led a data cleaning and analysis initiative at Access Bank Plc that improved audit scores from 91% to 98%. Adept at identifying process inefficiencies and implementing effective solutions, including enhancements in document management and operations. Proven ability to analyze and visualize data, extract actionable insights, and communicate with stakeholders across technical and non-technical teams. Hands-on experience includes leading ERP implementation and national expansion projects at Nearers.com, utilizing tools such as Excel, Power Bi, SQL, Draw.io, Trello, and Jira. Skilled in both Agile (Scrum, Kanban) and Waterfall methodologies. Strong customer service background, having resolved high volumes of client issues with a commitment to satisfaction and professionalism. Proficient in utilizing data to support strategic decision-making, enhance operational efficiency, and optimize business processes. Passionate about leveraging data to drive strategic decisions and currently seeking a data-focused internship at Mayerfeld Consulting to further sharpen analytical skills and contribute to global business solutions. Key Expertise ● Data Analysis: Data Collection, Data Analysis and Interpretation, Reporting, Visualization, KPI Tracking. ● Business Analysis: Requirement Gathering, Process Modelling, Business Case Development. ● ERP Implementation: Microsoft Dynamics 365 Business Central ● Process Improvement: Identifying inefficiencies, Recommending Optimizations. ● Stakeholder Management: Engaging with Business and IT Teams, Managing Expectations. ● Project Lifecycle Oversight: Supporting Projects from Initiation to Implementation ● Risk & Issue Management: Strong ability to identify potential risks, develop mitigation strategies, and maintain issue-tracking systems. ● Process Improvement: Experienced in optimizing business -----------------------------------------------------------------------------------------------------------------------Professional Strengths ● Strong analytical skills to assess business requirements and deliver actionable insights ● Ability to facilitate workshops, elicit requirements, and map processes effectively ● Adept at managing stakeholder communication, ensuring alignment, and project success ● Skilled in preparing detailed reports, documentation, and conducting data analysis ● Strong understanding of both Agile and Waterfall methodologies in a business analysis context -----------------------------------------------------------------------------------------------------------------------Skills | Tools | Methodologies Skills ● Business Analysis: Requirements Gathering, Process Mapping, Business Modelling, GAP Analysis ● Data Interpretation: Trend Analysis, Performance Metrics, Report Generation ● Collaboration: Stakeholder Engagement, Vendor Management, Cross-Functional Team Collaboration ● Organization: Time Management, Prioritization, Resource Allocation Tools ● Data Analyst: Excel, Power BI, Tableau, SQL, Python ● Business Analysis: Draw.io ● Data Management: MS Excel, SQL ● Collaboration: MS Teams, Slack ● Project Management: MS Project, Trello, Jira Methodologies ● Agile: Scrum, Kanban ● Waterfall: Full Project Lifecycle Management -----------------------------------------------------------------------------------------------------------------------Work Experience Business Analyst | Nearers.com | 2024 – Present Project 1: Implementation of ERP System (Microsoft Dynamics 365 Business Central) – Most Recent Project ● Situation: Nearers.com needed a robust ERP system to streamline financial management, inventory control, and operational workflows across multiple business units. The absence of an integrated system caused inefficiencies, data inconsistencies, and limited scalability. ● Task: Led the business analysis for implementing Microsoft Dynamics 365 Business Central, ensuring seamless integration with Nearers.com's operations and optimizing business processes. ● Action: 1. Facilitated requirement gathering workshops with finance, procurement, and IT teams to gather business requirements and define the project scope. 2. Conducted a gap analysis of existing financial and inventory management processes to identify areas for improvement. 3. Collaborated with vendors and IT teams to configure and customize the ERP system to meet business needs. 4. Developed test cases and conducted user acceptance testing (UAT) to validate the system’s effectiveness. 5. Designed training materials and led workshops to ensure smooth adoption by end-users. ● Result: 1. Successfully integrated all business operations into a centralized system, improving data accuracy and process efficiency. 2. Enhanced financial reporting and inventory tracking, leading to better decision-making. 3. Achieved high user adoption through effective training and change management strategies. ------------------------------------------------------------------------------------------------------------------------ Project 2: Nearers.com Expansion to All 36 States of Nigeria – Second Most Recent Project ● Situation: Nearers.com aimed to scale its presence to all 36 states in Nigeria, requiring a strategic expansion plan that aligned with business objectives, operational capabilities, and market demand. ● Task: Conducted business analysis to define the expansion strategy, ensuring feasibility, scalability, and sustainability of operations in new regions. ● Action: 1. Conducted market research and data analysis to assess demand, competition, and regulatory requirements in each state. 2. Worked closely with regional managers and stakeholders to develop a phased expansion roadmap. 3. Designed and implemented a streamlined operational framework to standardize business processes across all locations. 4. Collaborated with marketing and sales teams to optimize go-to-market strategies and customer acquisition plans. 5. Monitored key performance indicators (KPIs) and provided data-driven insights to improve expansion effectiveness. ● Result: 1. Successfully launched operations in all 36 states, significantly increasing Nearers.com’s market reach and revenue potential. 2. Established efficient operational structures, ensuring seamless service delivery across all regions. 3. Improved scalability of the business model, enabling continued expansion and growth opportunities. -----------------------------------------------------------------------------------------------------------------------Project 3: Audit Preparation at Access Bank – Third Most Recent Project ● Situation: Every year, every branch of Access Bank is being audited, and there is a need to ensure that processes and activities carried out at the branch level align with the Bank's policy and expectations ● Task: Conducted Data analysis and Review of processes, ensuring compliance in all aspects of the branch activities ● Action: 1. Reviewed all the accounts packages opened for this period, ensuring documentation is complete. 2. Collaborated with marketing, sales, and operations teams and carried out a thorough call-over on account reactivation, migration, foreign funds transfer file, and general ledger. 3. Ensured the correction of all inconsistencies during this exercise. 4. Developed a roadmap that will track processes to ensure compliance is met at initiation. ● Result: 1. Improved our audit score from 90.5% to 97% 2. Established a process that will ensure effectiveness and seamless delivery across all sections of the branch. 3. Increase stakeholders' trust and confidence in the branch. -----------------------------------------------------------------------------------------------------------------------Project 4: Managing Paper Resources at Workspace • Situation: Due to the increase in the price of goods and services, purchasing power has reduced, thus reducing the quantity of paper bought for office use. This development has led to a crisis in the office, as paper is scarce. • Findings: 1. Most staff do not know how to use and set up the printer functions to resize the document before printing. 2. Lack of knowledge on how to manage space while making photocopies. 3. Inability to place the document properly before photocopying. 4. Not been able to place paper correctly in the printer for printing and photocopying. 5. Staff not having the fundamental knowledge of the use of printers. 6. Inability to troubleshoot the printer. • Consequences: 1. Leads to paper wastage 2. Can also lead to ink wastage 3. Not knowing how to manage and use the printer can lead to unnecessary repairs of the printer, which will incur extra costs for the company • Action: 1. Educate team members on how to use the printer for photocopying. 2. Demonstrate how to place paper in the printer for printing properly. 3. Instruct team members on how to edit and manage space while printing from the system. 4. Show how to resize pages before printing to avoid wastage. 5. Train team members on how to place documents for photocopying to maximize paper usage. • Results: 1. Reduction in paper wastage. 2. Cost saving, including paper cost, printer maintenance cost, and ink saving 3. Increased Staff competency in the use of the printer and paper management. 4. Enhanced awareness and responsibility, including better planning and monitoring. 5. Improved productivity and fewer operational disruptions. -----------------------------------------------------------------------------------------------------------------------Education | Bachelor’s Degree in Statistics| [University of Imo State | 2019 Trainings ● Data Analysis | DigiTechEd.co.uk ● Business Analysis Fundamentals | DigiTechEd.co.uk ● Project Management Mastery Bootcamp | DigiTechEd.co.uk ________________________________________ References: Available upon request.