Blessing Uche

BLESSING UCHE PROFESSIONAL SUMMARY I am a proactive and adaptable professional with over three years of customer service, administrative support, and sales support experience and a strong foundation in customer relations, communication, and digital tools. Skilled in negotiation, building client relationships, and leveraging technology to deliver results. A fast learner eager to contribute and grow within a dynamic team. KEY SKILLS ● ● ● ● ● ● Excellent communication and negotiation skills. Scheduling & Calendar Management (e.g., Calendly, Google Calendar) CRM Platforms (Salesforce, Zendesk, HubSpot) Strong customer relationship management abilities. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Basic knowledge of digital marketing tools (e.g., social media platforms, Google Workspace). ● Adept at problem-solving and conflict resolution. ● Ability to adapt quickly to training and implement feedback effectively. WORK EXPERIENCE Sales & Customer Support Telecomsxchange - Remote January 2024 – Present ● Manage 60+ daily customer interactions via phone,email and live chat,maintaining 97% customer satisfaction rating. ● Handled an average of 40+ inbound customer calls daily,resolving service complaints,data subscription inquiries, and account queries within SLA timelines. ● Increased revenue by 30% through upselling and cross-selling strategies. ● Maintained accurate customer records using CRM systems. ● Escalated complex network faults and billing disputes to senior agents,providing detailed case documentation that reduced resolution time by an average of 30%. Customer Service Representative Career Crafter Academy - Remote February 2023 – December 2023 ● Delivered outstanding customer service, achieving a 95% satisfaction rate and resolving 90% of issues on the first contact. ● Collaborated with the team to update CRM systems, increasing data accuracy by 40%. ● Provided outstanding service to customers, resolving issues and maintaining satisfaction. ● Assisted with onboarding and account management for new Customers. ● Improved Customers retention rates by implementing tailored solutions. Administrative Assistant Solace Group of School - Lagos August 2021 – January 2023  Managed daily office operations, improving workflow efficiency by 25%.  Scheduled meetings and appointments, reducing scheduling conflicts.  Handled email correspondence, achieving 95% response rate within 24 hours .  Maintained filing systems, improving document retrieval time by 40%. EDUCATION Bachelor of Science in Computer Science Federal University of Agriculture, Makurdi, Benue State 2016 – 2021 CERTIFICATIONS ● Diploma in Office Technology, Internet, and Graphic Design Victory Computer Training Institute, Lagos (2022) ● Data Entry and Record Keeping Brattle Multiconcepts Consult (2023) ● Soft Skills Training Jobberman (2023) ● Customer Service Excellence Jobberman (2024) ● Virtual Assistant Course ALX (2024) ● Virtual Assitant Course Career Crafter Academy (2025)