Blessing Timothy

BLESSING TIMOTHY Customer care representative Calabar, Nigeria-- PROFESSIONAL SUMMARY • Proactive and empathetic Customer Service Professional with 3 years of experience, dedicated to enhancing customer satisfaction and loyalty. Passionate about fostering strong relationships between pets and their owners. Seeking to contribute my problem-solving, communication, and account management skills to Independence Pet Holdings to support their mission of strengthening the bond between pets and their people. PROFESSIONAL EXPERIENCE Customer support specialist, D & G Enterprise, Calabar 08/2022 - 07/2024 • Resolved over 95% of customer inquiries on first contact, leading to a 20% increase in customer satisfaction within a year. • Managed and processed an average of 100+ daily communications, including product questions, member account issues, and complaints, in line with company policies and federal regulations. • Analyzed and rectified account discrepancies, achieving a 98% accuracy rate in member account resolutions. • Maintained up-to-date product knowledge and compliance with customer service policies, contributing to a 15% reduction in escalated cases. General virtual Assistant, WITECH, Remote 07/2021 - 06/2023 • Provided administrative support to 10+ clients, handling email management, calendar scheduling, and data entry, leading to a 30% increase in operational efficiency. • Delivered top-tier customer service through email and phone support, resolving over 90% of service inquiries within 24 hours. • Assisted in the creation of 12 email marketing campaigns, which resulted in a 15% increase in customer engagement over six months. EDUCATION Diploma in Customer support, Udemy, Online Diploma 06/2023 - 08/2024 • Gained expertise in delivering exceptional customer service, including active listening, problem-solving, and ensuring first-call resolution. • Learned to manage customer information accurately within CRM systems and improve customer satisfaction through consistent and reliable support. • Developed skills in handling customer inquiries, resolving issues, and enhancing customer loyalty through proactive communication. Virtual Assistant, Digital Academy, Calabar 04/2022 - 01/2023 • Mastered essential virtual assistant tasks, such as email management, calendar scheduling, and data entry, to streamline business operations. • Acquired proficiency in operating systems and digital business tools, ensuring efficient and high-tech remote work performance. • Learned best practices for remote work, including maintaining a clean, quiet workspace, optimizing communication, and managing time effectively. Bachelor of Science in Physiology, University of Calabar, Calabar 01/2020 - 03/2024 Developed strong analytical, problem-solving, and research skills. High School Diploma, Model Comprehensive High School, Calabar 09/2012 - 08/2018 • Communication Skills: Gained proficiency in both written and verbal communication through various coursework and presentations, essential for effective customer interactions. • Teamwork and Collaboration: Developed the ability to work well with others on group projects and activities, fostering a collaborative work environment. • Basic Business Concepts: Acquired an understanding of fundamental business principles, including economics and marketing, which are valuable in a sales role. • Problem-Solving: Enhanced critical thinking and problem-solving skills through mathematics and science courses, useful in addressing customer inquiries and resolving issues. • Customer Service: Participated in extracurricular activities and part-time jobs that emphasized customer service and relationship-building. RELEVANT SKILLS Customer Care and Service Technical Skills: Communication and Collaboration Fast Learner Microsoft Office Adaptability Confidentiality Work fom home set up Reliability Time management Problem Solving Technical proficiency LINKS My Linked Profile ADDITIONAL SKILLS 08/2021 • Customer Support Excellence: Successfully managed high volumes of customer interactions, consistently meeting or exceeding SLAs. • Problem Solving: Diagnosed and Problemresolved customer concerns swiftly, maintaining high customer satisfaction. • Product Knowledge: Adapted to new product offerings and policies, ensuring accurate information dissemination. • Compliance: Ensured all actions complied with federal and state regulations, maintaining company integrity. • Technical Proficiency: Proficient in CRM software, Microsoft Office Suite, and data entry systems. Education. • Communication: Articulated complex information clearly and effectively to diverse customer bases. CERTIFICATIONS Certified Virtual Assistance Professional, Digital Academy Customer Support professional, Udemy VOLUNTEER Customer Support Volunteerr, Calabar, Nigeria 08/2020 - 07/2024 • Provided assistance in managing incoming calls and inquiries from community members, ensuring clear communication and timely resolution of issues. • Trained new volunteers in customer service protocols, improving the overall efficiency of the support team. • Assisted in organizing community outreach programs, increasing participation by 25%. ADDITIONAL INFORMATION Technical Proficiency • Adept at using Windows operating systems and various software applications relevant to customer support. • Competent in troubleshooting basic technical issues and maintaining a reliable work-from-home setup, including internet connectivity and device performance. Job preference • Flexible with time zones, accustomed to working remotely and efficiently managing workloads across different regions. • MPassionate about animals, dedicated to improving pet care services and enhancing customer experiences. Strong multitasking abilities, capable of handling various tasks simultaneously with a focus on detail and accuracy.