Blessing Stephen Ekwe

Blessing Stephen Ekwe Address: 9 Cycad Crescent, Glenwood, Goodwood Cape Town, WC, 7460 E-mail:-Phone: (- Marital Status: Married Dependable professional with experience providing administrative, organizational, and customer service support in virtual environments. Proficient in MS Office, and Slack. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Key Competencies • • • • • Adaptability and focus. Clear Communication Skills. Patience and Self-Control. Empathy Good time management Skill • • • • • Good client management and support skills. Ability to prioritize and multi-task. Attentive to details Continuous self-Improvement. Willingness to improve. Education 2019-01 – 2019-11 Postgraduate Diploma: Business Management Management College of Southern Africa – Cape Town, South Africa 2010-09 – 2014-06 Bachelor of Art: English Language Covenant University – Ota, Lagos, Nigeria Other Skills • • • • • Strong audio-visual presence and good oral and written communication skills. Strong reporting, documentation, and exceptional problem-solving skills. Demonstrable experience in business development, data entry, data visualization, market research and training. Proficient in Microsoft office tools, google sheets, and google excel. Highly motivated, disciplined, and attentive to detail. Work History 2021-06 – Present Customer Service Representative | Yonoh (PTY) LTD Responsibilities: • Conferred with customers by telephone, chat or email to provide information. • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action. • Remedied issues quickly and within parameters of company-mandated policies and procedures. • Asked open-ended questions to determine which products or services would be best fit for customer's needs. • Exhibited high energy and professionalism when dealing with clients and staff. • Maintained up-to-date knowledge of product and service changes. • Responding proactively and positively to rapid change. • Educated customers about billing, payment processing and support policies and procedures. • Reached out to customers after completed sales to suggest additional service or product purchases. • Sought ways to improve processes and services provided. • Followed up with customers about resolved issues to maintain high standards of customer service. • • • • Monitored emails, organized inbox, and prioritized messages for supervisor. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. Facilitated timely delivery of special projects to meet organizational and departmental objectives. Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service. 2017-02 – 2020-05 Customer Service Representative | Bogunjay Concept LTD Responsibilities: • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Offered advice and assistance to over 20 customers’ daily, paying attention to special needs or wants. • Responded to customer requests for products, services, and company information. • Updated account information to maintain customer records. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Communicated with vendors regarding backorder availability, future inventory, and special orders. • Recommended products to customers, thoroughly explaining details. • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. • Followed through on all critical inter-departmental escalations to increase customer retention rates. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. 2015-09 - 2016-12 Administrative Assistant| Hope in God Academy Responsibilities: • • • • • • • • • • • • • • Answer and direct phone calls Organize and schedule appointments. Plan meetings and take detailed minutes. Write and distribute email, correspondence memos, letters, faxes and forms. Assist in the preparation of regularly scheduled reports. Develop and maintain a filing system. Update and maintain office policies and procedures. Order office supplies and research new deals and suppliers Maintain contact lists. Book travel arrangements Submit and reconcile expense reports. Provide general support to visitors. Act as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.