Blessing Patrick

BLESSING PATRICK ADMINISTRATIVE MANAGEMENT | CUSTOMER SUPPORT Port Harcourt, Nigeria |Phone No.: - |Email:-|LinkedIn: http://linkedin.com/in/blessingpatrick3621 PROFESSIONAL SUMMARY Administrative professional with 3+ years of foundational capabilities in customer service, data management, administrative coordination, and remote collaboration. Streamlined front desk operations, reducing wait times by 40% while maintaining 100% accuracy across 500+ student records. Enhanced sales performance by 25% via strategic customer engagement and personalised service delivery to international clients. Resolved 95% of customer complaints within a 24-hour SLA, fostering lasting relationships across diverse markets and time zones. CORE COMPETENCIES Advanced Data Entry | Microsoft Office Suite | Google Workspace | CRM Management (HubSpot, Salesforce) | Project Management Tools (Asana, Trello, Monday.com) | Database Administration | Customer Relationship Management | Administrative Support | Remote Team Collaboration | Process Optimization | Confidential Data Handling | Multi-channel Communication | Time & Task Prioritisation | Emotional Intelligence | Proactivity | Conflict Resolution | Active Listening | Customer Retention | Stakeholder Engagement PROFESSIONAL EXPERIENCE Customer Sales Support Specialist | I-gadget Corp (Remote) • • • • • Resolved complex customer complaints within 24-hour SLA, maintaining 95% first-contact resolution rate. Delivered unique customer service to 200+ clients monthly across international wholesale & retail operations. Achieved 98% customer satisfaction rating via proactive issue resolution and personalised product guidance. Increased sales conversion rates by 25% through strategic product recommendations and rapport building. Managed complex customer database and order processing systems, ensuring seamless international shipping coordination and maintaining detailed records for over 500 active accounts across multiple time zones. Administrative Officer/Front Desk Coordinator | The Jewels International Schools • • • • • • Sept 2023 - Jan 2024. Maintained 100% accuracy in student records management and attendance tracking for 500+ students. Coordinated administrative documentation, scheduling, and correspondence with zero compliance issues. Supported senior management with report preparation, event coordination, and daily office operations. Served as primary contact point for 300+ parents, students, and visitors, maintaining professional standards. Streamlined call handling processes, reducing average wait times by 40% and improving visitor satisfaction. Enhanced front desk efficiency through implementing digital filing systems and automated appointment scheduling, resulting in a 30% improvement in administrative workflow productivity. Christian Religious Studies Teacher | Archdeacon Brown Education Center • • • • • • Sept 2022 - Present. Sept 2023 - Jan 2024. Developed age-appropriate curriculum content aligned with international educational standards. Collaborated with international teaching staff and participated in virtual parent-teacher conferences. Delivered structured online lessons to 80+ students across grades 7-10 using digital learning platforms. Maintained 95% student engagement through interactive discussions and multimedia teaching methods. Assessed academic performance through comprehensive evaluation systems and provided targeted support. Created an inclusive virtual learning environment, fostering critical thinking and moral development while managing classroom technology and ensuring seamless remote education delivery. • • • • EDUCATION M.Ed, Guidance & Counselling | Rivers State University of Science & Technology PG Diploma in Education - General Education | Rivers State University of Science & Technology BSc – Business Management | University of Uyo National Diploma (ND) – Business Administration | Yaba College of Science & Technology -. • • PROFESSIONAL CERTIFICATIONS Virtual Assistant & Project Management Tools | Career Crafters Academy Catering & Hospitality Management Certification | Vellas School of Training & Hospitality Mgmt. -. 1