Blessing Onwuli

Greetings!

I am a dedicated and detail-oriented customer service representative with over 3 years of experience in customer-facing roles and sales, passionate about delivering exceptional support. With expertise in Shopify management and proficiency in CRM software like Zendesk, Freshdesk, Infloww, and HubSpot, I Can Help You:

✅ Provide top-notch customer service and support

✅ Process administrative requests and maintain support records

✅ Manage and optimize your Shopify store for maximum conversions

✅ Resolve issues and collaborate with teams for quick resolutions

✅ Monitor and manage support tickets efficiently

In my previous role, I achieved the following:

• Increased customer satisfaction ratings by 25% through efficient issue resolution and proactive support.
• Boosted sales by 15% through effective product recommendation and upselling strategies.
• Reduced average response time to customer inquiries by 30% through optimized support processes.
• Improved customer retention rate by 20% through personalized support and loyalty programs.
• Managed and resolved over 500 customer support tickets per month with a 95% resolution rate.

I'm a quick learner, passionate about delivering excellent customer support that drives customer satisfaction and loyalty. Let's work together to take your online store to the next level! I'm confident that my skills and experience can drive success for your business. Send me a message, and let's get started on helping your business thrive!