Blessing Onuoha--
Lagos Nigeria
PROFILE
Dedicated Customer service specialist with a demonstrated history of working in the
hospitality industry focused on managing technical relationships and fostering client
retention. I advocate for customers' needs, and I am dedicated to maintaining excellent
customer health metrics, and maximizing satisfaction with proactive attention to individual
customer needs. Displays outstanding ability to plan, coordinate, and implement practices
and procedures to bring significant improvements in processes toward the successful
attainment of goals. Tech-savvy; has an incredible understanding of modern technology and
proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint),Google Work Space,
and CRM tools
SKILLS
Communication skills
Customer Support
Online chart support
Ability to work independently
Calendar management and Travel
Agreements.
Appointment scheduling
Data Entry
Great Attention to Detail
File Management
Time management
Ability to follow instructions and guidance.
PROFESSIONAL EXPERIENCE
Virtual Assistant
Clinick Healthcare
Played a pivotal role as a Virtual Assistant, actively engaging with
and managing interactions for up to 50 clients simultaneously.
Responded promptly to incoming emails, maintaining a high level of
responsiveness and addressing inquiries in a timely manner.
Consistently executed the responsibility of sending out more than
60 email communications daily, demonstrating efficiency and
commitment to regular communication.
Collaborated with cross-functional teams to streamline processes
and enhance customer support efficiency.
11/2020 – present
Lagos, Nigeria
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Customer Service Representative
Beatrice memorial hospital and maternity
Successfully managed 50-100 inbound calls daily, demonstrating
efficiency and adaptability in a fast-paced customer service
environment.
Managed scheduling for medical appointments, surgeries, and
follow-up visits.
Initiated a customer experience program that led to the revamp of
the contact center standard processes which led to a 50%
reduction in customer wait time.
Made use of CRM and Administrative tools (Intercom, Salesforce,
Slack, Work Dove, Notion, Kiss Flow, and Happy-fox, Avoxi) in
resolving an average of 400 complaints and inquiries weekly.
Identified issues that negatively impacted end-user experiences,
took corrective actions,
Assisted in the creation and maintenance of patient records,
ensuring accuracy and compliance.
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01/2018 – 09/2020
Enugu, Nigeria
Treated all callers with respect and prioritized delivering an
excellent customer experience through effective communication and
problem-solving.
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EDUCATION
Bachelor in Science
University of Nigeria Nsukka.
2016 – 2020
Enugu, Nigeria
High school diploma
Community secondary school okpuje
Relevant Coursework.
English, maths, biology, chemistry and physics.
2009 – 2015
Enugu, Nigeria
REFERENCES
Reference available on request
