Blessing Onumajuru

BLESSING ONUMAJURU --www.linkedin.com/in/blessing-onumajuru- PROFESSIONAL SUMMARY Industry-experienced Call Center Support Specialist, who consistently meets and exceeds productivity goals. Proven capability to troubleshoot issues quickly. Maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. PROFESSIONAL EXPERIENCE BENIF GLOBAL SERVICES LTD {CALL CENTRE SPECIALIST} 2022 - 2023 • Responds to customer’s inquiries via phone, email, and chat. Achieved 95% resolution rate. • • Provides technical support for software and hardware issues and troubleshooting for customers. • Collaborate with cross-functional teams to implement customer feedback, resulting in a 25% decrease in customer complaints. UNITED BANK FOR AFRICA (CUSTOMER EXPERIENCE EXPERT) 2018 – 2021 • Handled high-volume calls and answered customer inquiries about billing service plans and product features, achieving an average handling time of 2 minutes per call. • • Troubleshoot and resolved complex customer issues, escalating as needed to ensure timely and effective resolution. • Consistently met or exceeded daily and monthly quotas for lead generations, resulting in a 15% increase in new customers over 6 months. • Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items. EDUCATION AND PROFESSIONAL QUALIFICATION AJAYI CROWTHER UNIVERSITY 2021 • Business Administration (Bachelor of Science) CHARTERED INSTITUTE OF CUSTOMER RELATIONSHIP AND MANAGEMENT 2017 • Associate of Arts TRAINING CERTIFICATE • System Administration and IT Infrastructure Services 2024 Coursera • Diploma in Customer Service 2024 Allison TECHNICAL SKILLS • • • • • • • • • • • • • • Customer Support Skills Technical support Interpersonal Data Entry Negotiation Analytical Record keeping Speed and Efficiency Creative Problem-Solving Emotional Stability Empathy Multitasking Listening Knowledge in Google suite, Microsoft 365, Trello, Asana, Hubspot, Airbnb, calendly, Mondaycom, Zendesk, Freshdesk, Zapier. etc.