Blessing Okorie

OKORIE CHINONSO BLESSING Administrative Virtual Assistant | Customer Support Specialist - |-| LinkedIn Profile PROFESSIONAL SUMMARY Detail-oriented Administrative Virtual Assistant and Customer Support professional with a Post-Graduate Diploma in Human Resource Management. Skilled in remote workflow management, CRM operations, calendar coordination, and client communications. Experienced in drafting high-value business documents, building data tracking systems, and producing multimedia content. Adept at delivering consistent, professional results across time zones and distributed teams. CORE COMPETENCIES Calendar & Schedule Management High Value Quotation Email & Inbox Management Remote Asynchronous Collaboration Social Media Strategy Support Document Drafting & Formatting CRM Hygiene & Data Entry Sales Pipeline Tracking Digital Audits & Reporting Multimedia Content Creation Client Relations & Issue Resolution Cross-Functional Team Support TECHNICAL SKILLS Productivity & Communication: Google Workspace (Docs, Sheets, Forms, Gmail), Microsoft Excel, Slack CRM & Project Management: HubSpot, Freshdesk, Asana, Apollo.io Design & Content: Canva (Branded Templates), CapCut p(Short-form Video Editing) Scheduling & Coordination: Calendly, World Time Buddy PROFESSIONAL EXPERIENCE Administrative Virtual Assistant | 1st Octosecure Installation Services January 2025 — Present •​ Draft and deliver 3–5 high-value technical quotations weekly (₦900,000–₦8M) with a consistent 24-hour turnaround, ensuring accuracy and professional presentation. •​ Designed a full suite of branded business templates using Canva, including invoices, proposals, receipts, and customer service reports, elevating the company's professional image. •​ Maintain organised digital records and coordinate complex project schedules to enhance overall team efficiency and reduce administrative bottlenecks. •​ Manage multi-channel client communications via email and messaging platforms, resolving inquiries promptly and following up on pending matters to ensure high satisfaction. Virtual Assistant Intern | Afriment × C&M FarmTech March 2026 – April 2026 •​ Built a fully functional sales pipeline tracker in Google Sheets from scratch to monitor leads, status updates, and team progress, improving visibility throughout the sales cycle. •​ Conducted a comprehensive digital audit of the company's YouTube channel, delivering strategic recommendations to improve watch time, subscriber growth, and content consistency. •​ Produced and edited educational short-form video content using CapCut, driving audience engagement by highlighting common industry mistakes in an accessible format. •​ Developed low-cost business development strategies to identify new revenue opportunities without increasing technical overhead. •​ Collaborated within a cross-functional remote team, executing specialised tasks on a structured weekly rotation and maintaining clear asynchronous communication throughout. EDUCATION & CERTIFICATIONS Post-Graduate Diploma in Human Resource Management Chartered Institute of Human Resource Management (CIHRM) October 2024 Bachelor of Agriculture (Animal Science & Fisheries) Imo State University, Nigeria September 2021 Certifications •​ Introduction to CRM With HubSpot — Coursera •​ Soft Skills Training — Jobberman Nigeria •​ In-Demand IT Support Training — Digital Witch Community •​ Career Enhancement Internship Program in Virtual Assistance/Customer Support — Afriment LEADERSHIP & VOLUNTEER SERVICE Vice President | Anti-Corruption Community Development Service (NYSC) •​ Led community transparency and accountability initiatives during NYSC service year, coordinating volunteer activities and stakeholder engagement to champion public service integrity. References Available upon request.