Blessing John
No 18 Majesty Avenue, Port Harcourt, Rivers State • - •-• https://www.linkedin.com/in/blessing-john-a
PROFESSIONAL SUMMARY __________________________
I am an Organized Virtual Assistant specializing in streamlining administrative tasks and
enhancing productivity. I’m known for managing schedules, handling customer inquiries, and
coordinating projects with a keen eye for detail. I consistently improved client satisfaction by providing
timely and accurate support, contributing to smoother operations and more focused business growth.
Detail-focused professional with solid business acumen and problem-solving abilities. Adaptable and
highly organized confidently navigates new technologies and systems.
WORK EXPERIENCE __________________________
07/2024/-08/24
VIRTUAL ASSISTANT
Protia - Remote, Nigeria
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Streamlined communication by managing emails and scheduling meetings.
Enhanced productivity with effective calendar management.
Conducted online research for important projects leading to well-informed decisions.
Completed errands on behalf of executives; maximized their focus on strategic tasks.
Prepared detailed reports using MS Office Suite for informed decision-making by
superiors.
Provided excellent customer service via telephone and email, boosting customer
satisfaction levels.
Managed and tracked incoming and outgoing email correspondence, ensuring replies
were sent within the required timeframes.
08/2022-01/24
CUSTOMER SERVICE REPRESENTATIVE
Inella Pharmacy - Port Harcourt, Rivers state
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I Improved customer satisfaction by effectively handling complaints and inquiries.
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I actively maintain accurate records of daily activities to facilitate effective bookkeeping and
enhance overall organizational efficiency.
Processed orders promptly ensuring a positive shopping experience for customers.
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I provided top-notch support for increased customer satisfaction.
I performed administrative duties contributing to smooth store operations.
Managed a high volume of inbound calls for quick resolution of customer issues.
07/2021 - 07/2022
Teacher Assistant
Government Girls Secondary School - Port Harcourt, Rivers State
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Enhanced student engagement by implementing creative lesson plans.
Collaborated with teaching staff to develop educational materials
Prepared classroom resources, ensuring smooth transitions between lessons.
I observed and recorded student progress for ongoing assessment purposes.
I encouraged pupil participation during lesions leading to increased engagement and
interaction.
12/2019 - 02/2021
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Customer Assiatant
Estizilly Beauty Studio - Port Harcourt, Rivers State.
I improved in customer relations by promptly addressing queries and concerns.
Provided excellent customer service to ensure repeat business.
I dealt effectively with customer complaints, resolving issues professionally and amicably.
Handly cash and card payments with accuracy.
Answered customer telephone calls promptly and improved on-hold wait times.
I guided new associates on cash register operations, advising on handling customer sales,
refunds, and cash.
03/2017 - 08/2018 Industrial Trainee
National Blood Transfusion Service (NBTS) - Calabar, Cross River state
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Managed safety procedures for reducing workplace accidents.
Improved efficiency with strict adherence to operational guidelines.
I ensured a seamless workflow to meet project deadlines.
I Followed all health and safety regulations for a safer workspace.
Documented activities and lessons learned to maintain the logbook.
SKILLS ________________________________________________________
• Outstanding attention to detail
• Ability to stay calm under pressure
• Ability to multitask
• Customer satisfaction enhancement
• Microsoft suite expertise
• Product knowledge
• Client relationship handling
• Data entry techniques
• Remote communication
EDUCATION ____________________________________________________
09/2014 - 03/2021
09/2005 - 07/2011
07/2005
Bachelor of Science - Genetics and Bio-Technology
University of Calabar, - Calabar, Cross Rivers State, Nigeria
WAEC: SCIENCE
Federal Science and Technical College - Uyo, Akwa Ibom State,
Nigeria.
First School Leaving Certificate
Oniyime Montessori Nursery and Primary School - Oron, Akwa
Ibom state, Nigeria.
LANGUAGES ____________________________________________________
English
Fluent
CERTIFICATIONS AND
LICENSES _____________________________________
Virtual Assistant - ALX Africa
AI Career Essential - ALX
Short-Term Rental Academy
Training in property search, property management, and lead
generation.
