Blessing Okere

OKERE BLESSING CHIOMA VIRTUAL CUSTOMER SUPPORT/ APPOINTMENT SETTER LAGOS, NIGERIA - PROFESSIONAL SUMMARY Experienced professional in virtual customer support and appointment setting/scheduling ,with over three years experience in the field, with a proven track record of successfully serving as a customer support personnel in different firms in the last three years. Certified in- On Demand IT skills and possession of diverse skills which includes,Email marketing, Inbound sales, Telesales, customer relationship management , customer retention, and appointment settings. I am goal driven, result oriented, and a problem solver. Passionate about giving my best service to customers and providing a walk around in different cases that needs to be solved. SKILLS Customer relationship management Customer retention CRM tools Virtual assistance Appointment setting Email marketing Email management Lead generation Cold/warm calling Effective communication Strong command of English SOFT SKILLS CRM tools: Freshdesk, Hubspot, Zendesk Appointment setting tools : Calendly, Acuity, Pick time Lead generation tools: Apollo.io, Zillow lead scrape, Lead scraper. Integration tool: zapier. WORK EXPERIENCE 2023 -PRESENT DIGITAL WITCH IT SUPPORT Successfully received and resolved customers' tickets using Freshdesk, which contributed immensely to the growth of the company. Established a friendly and comfortable relationship with customers while working on their tickets. Attentively listened to the complaints of customers and patiently followed up on the issues while reassuring them to resolve it within a specific period of time - OKERE’S FOOTIES APPOINTMENT SETTER Successfully booked a one on one interview for hiring new employees Sent out booking links to clients to pick a time and date for a meeting Reached out to potential clients regarding our products and scheduling a webinar with them using the booking link. Inputted list of clients that made it to the appointment Reschedule and canceled appointments from my backend. EDUCATION University of Nigeria Bsc.Ed sociology 2019 - 2023. AWARDS Bsc.Ed sociology Education University of Nigeria. Digital witch IT community On- Demand IT skills Virtual learning Lagos, Nigeria.