Blessing Okechukwu

Okechukwu Blessing Lagos Nigeria - --LinkedIn PROFESSIONAL SUMMARY I am an Experienced Customer Care Representative and Virtual Assistant with a combined three years of professional experience. Proficient in CRM software and project management tools, ensuring streamlined communication and efficient workflow management. Demonstrated expertise in calendar management, facilitating seamless scheduling and organization. Trained Client Counselor empathetic in solving individual psycho/ social problems and committed to providing exceptional customer support. SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● Customer support Customer Relationship management (crm) Cold calling Project management software Virtual assistant Appointment setting Calendar management Workflow optimization Inbound and outbound calls Meeting scheduling Telemarketing Sales service G suits WORK HISTORY DIGITAL WITCH COMMUNITY, LAGOS NIGERIA, Customer Support Dec 2023 - 2024 ● ● I built rapport with customers 70%,and professionally handles customers inquiries and complaints, i grew a timely response approach 50% thereby ensuring they get the needed help at every point of their journey in enjoying our services, it skyrocketed our customers trust on our service 80% I implement an effective customer contact management 60%, I maintain customer confidence on our product, and set a target of 80% customer retention which i achieved 60% ZEE'S FOOD , LAGOS NIGERIA- customer care representative March 2022 - oct 2023 ● ● I attend to customer inquiries and ensure before and after sales follow up 60% all in the bid to upsell our services I create a positive mindset on our customers towards our product,placing emphasis on quality and durability of our service,i seize every opportunity 70% to upsell our products, thereby finding out customers pain points and positioning the benefits of our services to them.my customer support service generated a high customer retention 70% GOVERNOR'S OFFICE , CALABAR CROSS RIVER STATE NIGERIA open registry April 2019 - march 2020 ● ● I organize files and take documentation, reports and channel them to the appropriate desk for vetting and actions required I prepare documents for departments and check in and out every document and source out there various stages, so to know which are been worked on and which are still in progress EDUCATION EBONYI STATE UNIVERSITY ABAKALIKI NIGERIA - Bachelor of Education- Guidance Counseling Nov 2016- jan 2019 CERTIFICATIONS Digital witch ● ● ● Customer support Virtual assistant On demand IT skill Training